Description
SUMMARY: Our Assistant Restaurant & Bar Managers are passionate about food and exceeding customer expectations; they look forward to providing memorable experiences for our guests. They are problem solvers with strong work ethics and leadership abilities and they understand that customer satisfaction always takes priority but efficient restaurant operations make it possible. They are experienced leaders who help us fulfill our long-term goals for continued success. As a member of the Food and Beverage team, this position is responsible for creating an atmosphere that will inspire guests and associates to return. Proper implementation, promotion and success of our operations and continual evaluation of the products, services and training provided is paramount.
WHAT YOU GET TO DO:
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
• Effectively manage the restaurant in the absence of the Restaurant Manager
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of Shore Lodge, Whitetail, The Cove
• Implement new company policies and procedures by developing plans and instructing staff
• Provide direction to shift leaders, and staff to achieve restaurant goals
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
• Consistently monitor product and labor costs to remain within goals
• Solicit guest feedback to understand the needs and wants of customers
• Train and coach staff on guest services principles and practices
• Follow the Shore Lodge Restaurant policies and procedures, including those for cash handing and safety/security
• Monitor and maintain the POS System
• Assist in new menu implementation
• Develop and implement creative solutions to areas of improvement
• Assist in conducting staff and daily pre-shift meetings
• Assist in any areas of the restaurant when staffing constraints require
• Support of team members through the ability to recognize and act on strengths and weaknesses, implement strategies with manager to train for areas of improvement and recognize and reward success
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
• Prior experience in supporting a high-volume or seasonal restaurant
• 1 year previous experience in the Food and Beverage Industry
• Able to use POS System with speed and grace
• Able to lift minimum of 30 lbs.
• Able to work in a high-temperature kitchen for an extended period of time
• Completed training in all areas of restaurant
• Must be able to take direction and delegate responsibilities while working in a fast-paced environment
• Able to work nights, weekends, and holidays
• The ability to functionally multi-task with speed and grace
• Time spent in both front of the house and back of the house positions, as well as bartending
• Basic Computer skills in Excel and Word, keyboarding
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