Program Manager - Hybrid Opportunity (must reside in New York) Job Listing at Seyfarth Shaw in New York, NY (Job ID 2376)

Description

At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you'll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.

THE OPPORTUNITY:

The Program Manager is responsible for managing the people and operational aspects of a global immigration portfolios for one or more clients

THE DAY-TO-DAY:

On any given day, you will:

• Effectively manage the deliverables and work distribution for a team of US professionals and a team of LPO resources
• Coordinate and manage client immigration matters with local providers across multiple jurisdictions outside the U.S.
• Engage with client on timeline for deliverables, program resources, operational and portfolio support initiatives, and program reporting and analytics
• Lead continuous process improvement efforts to ensure the program is operating efficiently and effectively across all streams of work
• Develop training materials for internal team members and for client stakeholders
• Serve as first line of defense for trouble shooting new challenges faced by the team, whether it be new client demands, or government changes
• Review client reports and feedback, and lead the effort in managing key communications to the client regarding the overall program management
• Lead development of project operations, including complex protocols and project planning, for execution of high value client projects
• Organize daily team activities and priorities based on the evolving client need, including managing the fluctuating caseload of the team
• Review complex data reports, including quality assurance reporting to ensure data integrity
• Support lead attorneys and client group leadership in identifying issues in process, develop solutions, and oversee implementation
• Lead, train and mentor senior and junior team members (including temps) in the support of a client account team and in the completion of projects
• Regularly coach, evaluate, and recognize staff performance and accomplishments
• Identify inefficiencies within client account teams and work to streamline and standardize product lines to ensure repeatable best practices
• Serve as expert in all product lines handled by the team members, including immigrant and non-immigrant petitions
• Support, train on and implement applicable Firm operational processes, policies and procedures

YOU HAVE:

• A bachelor's degree or equivalent experience
• 8 years of Business Immigration related experience, including 3 years managing large-scale projects, developing processes and protocols, and maintaining client relationships for a high volume account or multiple smaller accounts
• Experience in managing key client relationships, liaising with foreign national population regarding and managing large-scale projects under tight deadlines
• Ability to partner with the key client stakeholders to routinely evaluate and assess an immigration programs' strengths and weaknesses and discuss program status and goals
• Ability to type with speed and accuracy; excellent knowledge and application of grammar and spelling
• Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and proprietary operating systems
• Effective interpersonal and communication skills, both verbally and in writing
• Ability to demonstrate close attention to detail
• Ability to handle sensitive matters and maintain confidentiality
• Ability to handle multiple assignments and shifting priorities
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work independently as well as effectively within a team
• A commitment to quality of finished product
• Ability to problem-solve

WHAT WE PROVIDE:

Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our professional staff are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence. 

MORE ABOUT SEYFARTH:

With more than 900 lawyers across 18 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at www.seyfarth.com/careers/.

Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.

If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the following link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

The salary range for this role is $118,000 to $128,000 annually, which is based on a 40-hour work week. This range is only applicable for jobs to be performed in New York. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, and business or organizational needs. This job is also eligible for an annual merit increase and bonus pay. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k).

#LI-Hybrid

This position is based in New York, NY 10018