Company: SAIC
Location: Rock Island, IL
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics
Description
Description
SAIC is seeking a Technical Helpdesk located at Rock Island, IL to support the MJOLNIR contract to respond to requests for technical assistance, manage hardware and software functions, and create NIPR accounts.
JOB DESCRIPTION:
- Respond to requests for technical assistance in person, over the phone, and via email.
- Manage hardware and software functions and ensure systems are online and in compliance with software patches and STIG compliance.
- Create NIPR accounts and submit tickets for SIPR user accounts.
- Diagnose and resolve basic technical hardware and software issues.
- Maintain domain accounts, emails, and SharePoint pages.
- Track and route problems and requests, and document resolutions.
- Manage O365 licensing on NIPR/SIPR.
- Coordinate with the General Manager (GM) to ensure appropriate licensing is assigned by customer code.
- Troubleshoot account problems with AESD to ensure user accounts are working properly.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- Associates degree and zero (0)+ years of related experience; additional two (2) years of experience accepted in lieu of degree.
- Experience supporting Microsoft exchange, domain accounts and SharePoint in an enterprise environment.
- Experience imaging computers, including the setup and deployment of operating systems and applications across multiple machines.
- Experience providing support for Video Teleconferencing (VTC), Secure Video Teleconferencing (SVTC), and Audio Visual (AV) systems, including the setup, configuration, troubleshooting, and maintenance of related equipment and software.
REQUIRED CLEARANCE:
- Must be able to obtain a full Secret Clearance; Interim Secret required within 30 days of hire, SAIC will help to obtain.
- Must be a current U.S. Citizen.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Apply on company website
Find Connections via Linkedin
