SAIC Job - 49970843 | CareerArc
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Company: SAIC
Location: Arlington, VA
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Description

SAIC is seeking a System Administrator (Journeyman) with an active TS/SCI to provide IT and customer support for a diverse team of government, contractor, and SAIC personnel. 

 Duties and Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software.
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
  • Responds to email or chat messages for customers seeking help.
  • Walks customers through problem-solving process.
  • Runs diagnostic programs to resolve problems.
  • Follows up with customers to ensure issue(s) were resolved.
  • Gains feedback from customers about system usage.
  • Creates a ticket in the approved incident management system for all support calls received, or route user support calls to appropriate IT Help Desk.
  • Attempt First Call Resolution (FCR) for all requests received.
  • Provide first contact for troubleshooting, and security issue/error resolution.
  • Ability to support a dynamic environment, including outages and after-hours support.
  • Provide ad-hoc support to the security team during periods of austere manning.
  • Other duties as assigned.

Qualifications

  • Experience in the DOD Community.
  • Active DoD TS/SCI Clearance
  • Exhibit excellent customer service, organizational and time management skills.
  • DoD 8140 (formerly 8570.01-M); IAT Level I; A current A+ CE or Security+ CE Certification.
  • Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.
  • Must have good communication and interpersonal skills.
  • Must be able to handle multi-level classifications of information with discretion.
  • Must be detail oriented with the ability to manage multiple tasks.
  • Motivated self-starters.
  • Attention to detail

Education Requirements:

  • Related Associate Degree with 1 – 2 years' experience.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


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