Description
Description
SAIC has an opening for an Information Technology Site Support position in Bedford, IN. This IT position interfaces daily with all employees assigned to a designated work location to support the employee and customer IT requirements and issues. This role ensures seamless IT Operations at designated sites and assists with remote access needs. This onsite position is responsible for supporting three locations in and around the Bedford, IN area.
Responsibilities include:
Oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
Key interface for user support on new accounts, imaging and issuing new desktop & laptop, phone and mobile devices and software needs.
IT Support for diagnosing, troubleshooting, repairing and debugging laptop & desktop, servers, networks, phones, printers, AV, VTC, and Software systems.
Make recommendations to customers on IT related questions based on provided requirements.
Communicates highly technical information to both technical and non-technical personnel.
Participates in development of information technology and infrastructure projects.
Will support across multiple site locations, as well as remote and offsite employee issues.
Coordinate with external vendors on hardware & software issues.
Identifies areas requiring product improvement and approves & implements upgrades and hardware or software engineering change orders.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
Qualifications
Requirements:
- AA Degree in related discipline and 1+ year related experience, or a high school diploma and 2+ years related experience with relevant certification.
- Experience with Active Directory.
- Must be a US Citizen.
- Experience troubleshooting remotely.
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