Service Desk Technician Associate Job Listing at SAIC in Adelphi, MD (Job ID 2507343)

Description

Description

SAIC is seeking Service Desk Technician to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT services to ARL's research mission.  Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

This position is contingent upon contract award expected summer/fall 2025. The work is to be performed at the customer site in Adelphi, MD.

ARL's unique research mission, highly mobile workforce, and geographical disbursement of its staff, requires an innovative approach in the delivery of IT services in fulfilling the organization's mission. ARL is the Army's corporate laboratory, within the Combat Capabilities Development Command (DEVCOM). It's diverse assortment of unique facilities and dedicated workforce make up the largest source of world-class integrated research and analysis in the US Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. Some of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum Sciences, Energy Sciences, Humans in Complex Systems, Mechanical Sciences, Military Information Sciences, Network/Cyber/Computational Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons Sciences. This position is your opportunity to utilize your skills and background as a Windows Systems Administrator and deliver support to the warfighting mission and cutting edge R&D for the US Army.

The Service Desk Technician (Associate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.  

• Provide Tier I and Tier II technical support for hardware and software
• Recommend system modifications to enhance the usability of Information Systems and network resources
• Route and escalate requests to Tier III and other teams for quick customer issue resolution
• May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems
• Work with customers to develop new value-added programs and data solutions with existing structures and new requirements

Qualifications

EDUCATION AND EXPERIENCE:

• Must have a High School Diploma with two (2+) years of relevant experience working in an IT or Service Desk environment

CLEARANCE REQUIREMENT:

• Must have an active Secret clearance
• Must be able to obtain a Top Secret clearance

CERTIFICATION REQUIREMENT:

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
• Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date

DESIRED:

• BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts
• Proficiency with Microsoft Office products
• Experience creating and modifying documentation for technical processes and procedures
• Experience working in a Department of Defense (DoD) environment
• A problem solver and troubleshooter who thrives in resolving complex problems
• Strong self-starter requiring minimal supervision
• Excellent communication skills (written and oral) and interpersonal skills
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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