Description
Description
SAIC is seeking a Service Desk Leadto join in our team's effort to win a new Department of Veteran Affairs' program. This role is contingent on award of program to SAIC.
Service Desk Lead with a minimum of 15 years of experience in managing day to day Service Desk Operations, meeting and exceeding Service Desk SLAs. Experience leading a team responsible for addressing tickets in ServiceNow preferred.
Qualifications
Required certifications:
Project Management PMP / Agile PM prior to onboarding
One of the following is required prior to onboarding:
- HDI-CSR
- Microsoft 365: Modern Desktop Administrator Associate
- ITIL 4+ Foundation Certification
CompTIA A+ within 6 months of onboarding
Education and Experience: 15 years related experience.
Candidates must be eligible to obtain and maintain a Public Trust Clearance based on Department of Veteran Affairs regulations.
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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