Description
Description
JOB DESCRIPTION:
This role is responsible for performing administration and maintenance of the organization's M365 systems with particular emphasis on email operations. Duties and activities include:
· Monitor email performance and email routing by carrying out various qualitative assessments and spot checks on network performance levels.
· Provide Tier 3 support to the service desk for M365 related issues.
· Monitor existing messaging infrastructure and server usage and ensuring proper working order.
· Meet with Government managers to initiate strategies to solve existing issues with network connections and to discuss plans to expand the scale of the email network if required.
· Responsible for preparing informative documents relating to customer usage and specific system standards and ensures email systems meet service level requirements.
· Maintain documentation and internal policies and procedures.
· Provide inputs to periodic reports and other deliverable items.
· Manage the M365 Operations team to ensure efficient handling of incident and task tickets.
· Represent the M365 Operations team for the Engineering Review Board and various periodic briefings.
· Provide general supervision to the M365 Operations team to ensure adherence to company policies regarding time charging and annual training.
Qualifications
- · 7 years of experience administering Microsoft Exchange / Exchange 365 and M365 applications
- Bachelor's and 9 years experience, or additional experience is accepted in lieu of degree.
- Strong knowledge of mail routing protocols, to include DMARC, DKIM, and similar
- Strong knowledge of Active Directory and Azure Active Directory
- 5 years of experience leading a team
- Have an active Public Trust clearance, or be able to obtain one
- · Have a BS in Computer Science, Information Science, or related fields
- Must Be a US Citizen
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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