Knowledge Management Lead Job Listing at SAIC in Chantilly, VA (Job ID 2502364-CHANTILLY-VA)

Description

Description

The Knowledge Management Lead is responsible for the strategic and operational management of knowledge management (KM) systems and processes, ensuring the effective organization, storage, and retrieval of organizational knowledge. This role focuses on leveraging tools such as IBM Rational DOORS Next Generation (RDNG), OpenText Content Server, Atlassian Confluence, Jira, and SharePoint to enhance collaboration, innovation, and efficiency across the organization. The ideal candidate will also oversee training programs, records management, team management, information assurance and protection, documentation, user account creation and maintenance, and access management to foster a culture of continuous learning, knowledge sharing, and security.  The position can be located either in Westfields area (Chantilly, VA). Or Cape Canaveral.

Key Responsibilities:

1. Knowledge Management Systems Oversight:
• Manage and optimize the use of IBM RDNG for requirements management and project tracking.
• Administer and maintain the OpenText Content Server to ensure secure and efficient document management.
• Oversee the configuration and use of Atlassian Confluence for team collaboration and knowledge sharing.
• Implement and manage Jira for issue tracking, project management, and agile workflows.
• Utilize SharePoint for document management, collaboration, and information sharing.
2. Training and Development:
• Develop and deliver training programs for employees on the effective use of KM systems, including IBM RDNG, OpenText Content Server, Confluence, Jira, and SharePoint.
• Create user guides, training materials, and standard operating procedures (SOPs) to support system adoption and usage.
• Conduct regular training sessions, workshops, and webinars to address knowledge gaps and enhance system proficiency across the organization.
3. Records Management:
• Establish and enforce records management policies and procedures to ensure compliance with regulatory requirements and organizational standards.
• Implement best practices for document retention, archiving, and disposal.
• Conduct periodic audits to ensure the integrity and accuracy of records and documents.
4. Team Management:
• Lead a team of knowledge management professionals, providing guidance, mentoring, and support to achieve departmental goals.
• Foster a collaborative and innovative team environment that encourages the sharing of best practices and continuous improvement.
• Set individual and team objectives and identify opportunities for professional development.
5. Collaboration and Stakeholder Engagement:
• Work closely with cross-functional teams to align KM initiatives with organizational objectives.
• Act as a liaison between the KM team and other departments to ensure effective communication and collaboration.
• Gather feedback from users to continuously improve KM systems and processes.
6. Information Assurance and Protection:
• Implement and maintain information assurance policies and procedures to protect organizational data and knowledge assets.
• Collaborate with relevant teams to ensure KM systems comply with security protocols and standards.
• Perform regular assessments and audits to identify and mitigate potential vulnerabilities.
7. Documentation:
• Oversee the creation and maintenance of comprehensive documentation for KM processes, systems, and procedures.
• Ensure documentation is up-to-date, accurate, and accessible to relevant stakeholders.
• Develop and implement a documentation review process to ensure continuous improvement and relevance.
8. User Account Creation and Maintenance:

·      Manage the creation, maintenance, and deactivation of user accounts for KM systems.

·      Ensure users have the appropriate access levels based on their roles and responsibilities.

·      Implement and oversee processes for periodic access reviews and audits to maintain security and compliance.

1. Access Management:
• Develop and enforce access management policies and procedures to safeguard KM systems.
• Monitor and manage user access to KM systems to ensure appropriate use and prevent unauthorized access.
• Coordinate with IT and security teams to resolve access-related issues and incidents promptly.
2. Establish Metrics and KPIs:
• Establish metrics and KPIs to monitor the efficacy of knowledge management initiatives and drive continuous improvement.
• Analyze performance data to identify trends, areas for improvement, and best practices.
3. Maintain Knowledge of Enterprise Initiatives:
• Maintain working knowledge as well as expected impacts of enterprise initiatives affecting the government customer.
• Make recommendations regarding course headings, opportunities, risk reduction, and concerns to the government customer and team.
4. System Engineering and Technical Support:

·       Provide system engineering and technical support required to evaluate and support solutions to new applications, systems, and communications requirements.

·       Work with cross-functional teams to integrate new solutions and ensure they meet organizational needs and standards.

 Strategic Planning and Continuous Improvement:

• Develop and execute a strategic KM plan that aligns with the organization's goals and objectives.
• Monitor industry trends and emerging technologies to identify opportunities for innovation and improvement in KM practices.
• Implement metrics and KPIs to measure the effectiveness of KM initiatives and drive continuous improvement.

Qualifications

·       HS and five (9 ) years or more experience: Bachelors and five (5) years of more experience

• A minimum of 2 years of experience in knowledge management, information management, or a related field.
• Must be  US Citizen  and have TS/SCI with poly

·                   CompTIA Security+ certification or ability to obtain within 2 months of hire

      ·       Exceptional organizational skills and the capability to handle multiple tasks and projects concurrently

 

·         Technical skills with the ability to quickly understand and implement new and existing technology platforms

• Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Knowledge of records management principles and regulatory requirements.
• Understanding of information assurance and cybersecurity principles.
• Preferred:
• Proven experience with IBM RDNG, OpenText Content Server, Atlassian Confluence, Jira, and SharePoint.

·       Prior experience in creating and executing knowledge management strategies that incorporate information security considerations.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

 Apply on company website