Junior IT Event Support Technician Job Listing at SAIC in Pearl City, HI (Job ID 2511763)

Description

Description

SAIC is seeking an IT Event Support Technician to serve on a team supporting our customer, the HQ USINDOPACOM J76, K. Mark Takai Pacific Warfighting Center to provide tier I technical support during exercises and events while managing user accounts, system imaging, SharePoint site creation, and SIPR token processing.

JOB DESCRIPTION:

·         Provide level I software, hardware, A/V VTC, and network support during and in preparation for PWC exercises and events.

·         Create and manage user and group accounts across enclaves of responsibilities

·         Deploy baseline system images and configuration using MDT, MECM, or Kickstart

·         Wipe workstations after each event.

·         Manage user accounts and troubleshoot login issues.

·         Manage VDI desktops and user sessions.

·         Create and manage SharePoint sites in support of events.

·         Respond to Jira Service Tickets.

·         Setup, Test VTC equipment prior to use and troubleshoot issues while in use

·         Assist warehouse personnel with asset management and equipment accountability.

·         Write and update SOPs and documentation

·         Perform Local Registration Authority (LRA) duties: 

o   Process SIPR tokens for staff members and temporary tokens for event participants.

o   Revoke, reset, and troubleshoot tokens.

o   Update the LRA Logbook and prepare for audit inspections.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE: 

·         Bachelors and two (2)+ years of related experience; additional 4 years of experience in lieu of a degree.

·         Experience with network protocols such as DHCP, DNS, SMTP, etc.

·         Experience with operating systems and office automation software.

·         Experience with client hardware and computing accessories.

·         Experience with security compliance requirements in Department of Defense environments, including STIGs, GPOs, SCAP, and FedRAMP.

·         Foundational knowledge of cloud computing and related technologies.

·         Must be able to travel up to 25% a year

·         Must be  able to take a 9+ hour shift in a 24-hour period for 2-3 weeks.

·         Must be able to lift 50lbs of equipment safely

·         Must be able to reach overhead, bend, kneel and work under desks to connect cables and work on equipment.

REQUIRED CERTIFICATIONS:

·         Must have a current DoD 8570 IAT level II or higher certification such as Security+ CE, CySA+, CISSP, CASP, SecurityX etc. 

REQUIRED CLEARANCES:

·         Must have an active Secret clearance with ability to obtain a TS/SCI Clearance

·         Must be a current US Citizen

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

 Apply on company website