Description
Description
SAIC is recruiting for a Junior Support Engineer for one of our programs supporting the FDA. SAIC supports the FDA and their scientists in Scientific Computing which includes but is not limited to; technical and research aspects (e.g., hardware, software, desktop support, infrastructure, virtualization all in a laboratory environment). Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. Experience in desktop support is a plus. Position requires either an active FDA Public Trust clearance or the ability to obtain prior to start.
Primary Duties and Responsibilities include, but not limited to:
- Review and reform customer facing ServiceNow forms by modifying fields and content to capture the request by the customer as well as capture the information required by the receiving team(s).
- Maintaining and troubleshooting the wireless sensor infrastructure used by scientists to monitor units housing scientific material.
- Assist in the periodical review of approved security exemption lists which include outreach and collection of information for data calls.
- Perform a periodic review of computers in a non-compliance status and outreach to owners to mitigate.
- Provide guidance and assistance to customers submitting new technology to the FDA Product Catalog.
- Working with support and engineering team in functional areas for the implementation of best practices, streamlining of operations, and equipment handling into SOPs.
- Monthly reconciliation of the Government Furnished Equipment (GFE) list and maintain inventory of system assets.
- Account for computers in support offices and assisting in the surplus process for hardware.
- Implement continuous improvement methodology through the use of IT systems or procedure.
- Additional responsibilities will include: End user documentation, computer moves, deployments, and additional duties as assigned.
Qualifications
Qualifications:
- Bachelor's degree and 0 years experience or additional experience in lieu of degree
- 5 years of relevant experience
- Must be able to obtain a Public Trust
- Technologies used: Windows, Mac OS, Microsoft Office, ServiceNow, BeyondTrust Bomgar, Remote Desktop Connection, Citrix, Zscaler, Cisco VPN, SCCM, MDT, Centrify, Active Directory, Access Card Utility, ActiveClient, Symantec, Parallels, VMware, and Java
- Scientific software troubleshooting
- Ticketing system or request logging
- Creating SOP
Organizing files and forms
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Apply on company website
Find Connections via Linkedin
