Description
Description
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Department of Transportation. SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.
This is a fully onsite position at the US Dept of Transportation Volpe Center in Cambridge
JOB ROLE SPECIFIC REQUIREMENTS:Proficient prioritizing project tasks and troubleshooting complex and advanced end-user issues. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Willing and able to coach junior and mid-level engineers with complex incidents.
TOP QUALIFICATIONS, SKILLS, EXPERIENCE OR CERTIFICATIONS:- Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
- Multi-tasking, prioritization, and time management - Ability to pivot and act in a timely manner.
- Technical Aptitude – Capable of handling a multitude of technical issues.
- Excellent written and verbal communication - Ability to accurately diagnose, document and explicate an issue.
- Patience & Flexibility.
- Microsoft or other industry related professional certifications are preferred.
- Essential job functions must include strong analytical and troubleshooting skills.
- Stay current with existing and emerging technologies, changes and updates.
Qualifications
JOB REQUIREMENTS:
Essential job functions must include strong analytical and troubleshooting skills. The ability to work in a team environment, provide solutions, diagnose and resolve problems. Perform research as necessary to answer questions and resolve issues. Stay current with existing and emerging technologies, changes and updates. Must have a thorough understanding of Windows systems, applications, and be able to support the following in addition to the above skills:
- 7+ years of relevant IT experience demonstrated continuous technical career growth, in Microsoft environments.
- 7+ years of relevant Desktop support experience, responding to incoming calls, email messages, and walk-up customers.
- Perform day-to-day responsibilities utilizing ServiceNow.
- Prioritize and evaluate a variety of technical issues.
- Ensure proper recording, documentation, and closure of tickets.
- Triage, resolve, and escalate issues to appropriate teams.
- Provide installation, configuration, and break-fix for laptops, desktops, and peripherals.
- Field phone calls or chats throughout the day from internal employees.
- Bachelor's Degree in a related field but can be replaced by 7 years of related experience.
- Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
- Microsoft Windows 11 Operating Systems, Microsoft O365/M365.
- Microsoft Active Directory Users and Computers.
- Cisco Remote VPN Access.
- Microsoft file and print services.
- Apple Mobile Systems.
- DELL hardware.
- Team Player, willing to share knowledge and pitch in wherever needed.
- Multi-tasking, Prioritization, and Time Management - Ability to pivot and act in a timely manner.
- Technical Aptitude – capable of handling a multitude of technical issues.
- Excellent written and verbal communication - Ability to accurately convey an issue.
- Patience and flexibility.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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