Company: SAIC
Location: Washington, DC
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics
Description
Description
SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.
Description of Duties
- Interface with customers at an on-site location taking scheduled appointments and walk-ins.
- Assist customers with mobile device provisioning, activation, and enrollment.
- Assist customers with updating the operating system on Apple and Android devices.
- RSA soft and hard tokens (assigning, replacing, inventory management, etc).
- Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.
Qualifications
Required Education & Experience
- AA Degree in related discipline and one year of related experience; Or, High School and two (2) years of related IT or customer service experience.
- Basic knowledge of ServiceNow or other ticketing systems.
- Basic knowledge of Microsoft Windows 10 workstations.
- Ability to work in a fast-paced environment.
- Ability to follow standard operating procedures and comply with data entry standards.
- Strong oral and written communication skills with experience working directly with end-users, including VIPs.
Required Clearance
- US Citizenship.
- Ability to obtain Secret clearance.
- Must obtain interim secret clearance prior to starting work.
Desired Experience & Certifications
- Basic knowledge of mobile device platforms (iOS and Android).
- Basic knowledge of Active Directory.
- Basic knowledge of Microsoft Azure.
- Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
- CompTIA A+, Network+, Security+.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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