SAIC Job - 44280360 | CareerArc
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Company: SAIC
Location: Washington, DC
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics



Desk Side Engineer Senior

                    Experience: Must have a minimum of 4 years of experience providing desk side support, acting as

                    specializing in troubleshooting complex and advanced end-user issues with hardware and software. 

                    Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and

                    networking.  Must possess a High School Diploma. Degree may be substituted with 6 additional years of

                    related experience. HDI Technical Support Professional required within six (6) months of employment.

                    Duties:  Responsible for providing desk side support to end users for complex issues regarding response

                    and resolution.  Escalation point for Junior and Mid level desk side engineers.  Ability to act

                    independently in a customer environment, as well as the ability to engage engineers from multiple teams

                     to troubleshoot issues.  Troubleshoots complex issues that were unable to be remediated by junior and

                    mid level engineers.  Updates status of queued service requests with the IT service management system.


Top 3 Qualifications, Skills, Experience or Certifications: 

1.  Advanced IT troubleshooting and resolution experience

2.  Excellent customer communication skills, particularly with senior management level staff

3.  Complete understanding of the Agency's Mission and IT's critical role in enabling success.

Job Role Specific Requirements:

   Core responsibilities and duties; highlight day-to-day activities:

1.     Committed to delivering consistent professional IT Operational support to Senior DOT Leadership
2.     Troubleshooting and resolution of IT incidents experienced by Senior DOT Leadership

3.     Service delivery of all DOT upgrades and process changes affecting Senior DOT Leadership.

4.     Excellent communication skills able to effectively articulate IT procedures, and changes to his customers.


Preferred skills and qualifications:

   1.     IT Troubleshooting and Resolution 



Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and has the ability to obtain a public trust

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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