Description
Description
SAIC has an opening for a Customer Success Manager supporting the USMS FORCE contract. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. We are seeking an individual to join the team who is fully committed to improving the effectiveness of law enforcement programs and bringing the best innovation, implementation, and attitudes to bear to the position.
Duties and Responsibilities:
Provide day-to-day support of strategy, business process, organizational improvement, and consulting services in the enforcement and public safety arenas.
Provide technical oversight to the ServiceDesk team, Field Services Team, and PCaaS team, as needed to ensure effective delivery to the end user.
Leverage familiarity with the end client's environment, infrastructure, and mission needs to help improve the services being delivered.
Analyze effectiveness of HR systems, training programs, and employee wellness programs in high-impact environments.
Support documentation of findings.
Support effectiveness meetings and symposiums.
Evaluate the current environment and identify and present findings and freely share ideas to make client functionality better.
Manage teams and programs for clients in the public safety space, including ability to lead and support discussions on strategic planning in protection, counterterror, counterintelligence, enforcement operations, and building long-lasting strategies for success.
Qualifications
Required Education and Experience:
Qualifications - External
Required :
Bachelor's degree in related field and 15+ years of relevant experience; Master's degree and 13+ years of relevant experience.
Familiarity with enforcement operations and mission functions.
Familiarity with strategic planning and starting new initiatives.
Experience in systems planning and documentation as well as presenting of findings to executive-level staff.
Hands-on experience with team building, results-oriented metrics planning and fulfillment.
Knowledge of budgets, planning, requirements management and definition, and outcome-oriented resource management.
Experience in multiple areas of federal law enforcement and functions.
Security Clearance Requirement:
Ability to obtain and maintain a DOJ Public trust requiring U.S. Citizenship.
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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