SAIC is currently looking for information technology professionals who are interested in supporting the Air Force National Capital Region Information Technology Services (AF NCR ITS) as technical, logistics, and subject matter experts (SMEs).
The AF NCR ITS Team will provide professional, administrative, technical, logistics, and management support for the U.S. Air Force's 844th Communications Group (844 CG) as the service provider to the Air Force District of Washington AFDW. For the AFDW and Air Force units throughout the NCR, the 844 CG mission includes supporting and providing input for accomplishing the programming, budgeting, financing, implementation, operations, support, and maintenance of assigned technology systems, including critical support for the Office of the Secretary of the Air Force and elements of the Headquarters, U.S. Air Force. Support requires work to have work performed at Joint Base Andrews (Andrews AFB) in Maryland.
This specific position will support the National Military Command Center (NMCC) Command and Control Switching System (CCSS) Support team. The CCSS support includes providing operations and maintenance to the Pentagon Switch subscribers. CCSS service is a unique secure/non-secure conferencing network developed for military command and control facilities that provides mission-critical voice and data communications for senior level DoD and OSD leadership to plan and implement wartime and peacetime operations and was formerly called Defense Red Switch Network (DRSN).
JOB DESCRIPTION: Installs, troubleshoots, repairs and maintains telecommunications equipment, Monitors, dispatches, reroutes tickets within ticketing system, Monitors and provides reports on system utilization, trunking and port optimization, Responsible for gathering, maintaining switch database for pool locations, Provides and maintains support for Avaya Communication Manager, Provides hardware and software revision management support, Tests trunks and links Implements enterprise-wide project plans and/or modification as directed, Provides and keeps current detailed documentation of processes, Updates Inventory Database to reflect current system hardware/software levels (TET), Provides MAC support to identified locations, Works on special projects as assigned by manager, Assigns, dispatches, and monitors reported carrier tickets for the locations as required, Coordinate and schedule vendor preventive maintenance, Maintains onsite telephony inventory. Extensive knowledge in specialized functions. A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. Supervision Received: Minimal supervision. Work may be done without established procedures.
TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.
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