Description
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Summary
The Freight Brokerage Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's truckload & LTL coverage needs. Directly engage with Account Executives, Shipment Management Associates (SMA) and Business Development Managers as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.
Essential Functions
- Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
- Leads small group of SMA's as a mentor. Supports all parties with carrier related issues as needed. Staffing performance management and development of SMAs to ensure established performance goals within the team
- Tender accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
- Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
- Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period
Additional Responsibilities
- Continuous improvement in all segments of the business
- Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations. Responsible for timely updating of load statuses to the TMS.
- Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
- Performs other duties as assigned
Skills and Abilities
- Strong verbal and written communication skills
- Demonstrates problem solving skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Demonstrates customer service skills
- Effective negotiation skills
- Competitive nature and the drive to contribute to winning culture
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Detailed oriented with excellent follow-up practices
- Ability to work independently and as a member of a team
- Capable of multi-tasking, highly organized, with excellent time management skills
- Ability to lead/manage others
- Ability to inspire and develop staff
- MS Office (Outlook, Excel, Word, PowerPoint, etc) intermediate required
Qualifications
- H.S. diploma/GED required H.S Diploma/GED
- Bachelor's degree preferred Business, Logistics, or related field of study
- Three (3) years or more Business related experience required
- MS Office (Outlook, Excel, Word, PowerPoint, etc) intermediate required
Travel: 1-10%
DOT Regulated: None
Job Category: Inside Sales
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
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