Dispatcher Job Listing at Rocket in Long Beach, CA (Job ID 24-4664)

Description

The role is based in our corporate Support Center supporting the facility maintenance team and assists in assuring that the daily functions of the service department are being completed. They coordinate the daily activities of internal Maintenance Technicians and utilize outside vendor support as needed. In this role you will drive the resolution process of all service calls, repairs, upgrades, compliance, and any other issues as may be needed. You will provide continuous communication and data as needed to assist in the operations and business decision process of the company. All tasks are cared for in a fast paced environment while maintaining a high degree of business professionalism.

ESSENTIAL JOB FUNCTIONS:

• Maintain Daily, Weekly, Monthly, and Annual Maintenance Department schedules.
• Assure Site Service and Equipment Records are accurate and up to date
• Coordinate/Dispatch Maintenance Technicians, Vendors, Equipment, Services, and anything else needed to care for Site issues.
• Track and follow up on open service calls, repairs, upgrades, and site issues in order to resolve and close out in a timely manner.
• Track and follow up on NTE's, Approvals, Warranty, and Invoicing for service calls, repairs, upgrades, and any other site issues.
• Assure that all calls receive proper priority status and are responded to in the appropriate time and manner.
• Order parts as needed and verify warranty and core returns are processed and completed.
• Assist with Internal Maintenance Technician vehicle inventory controls through scheduled inventory audits.
• Assist with scheduling and coordination of Internal Maintenance Technician certifications.
• Assist in obtaining quotes and proposals as needed to run cost analysis for repair replacement decisions
• Utilize KPI's (Key Performance Indicators) for monitoring of Vendors and Internal Maintenance Technicians.
• Assist in RFP's and RFQ's
• Provide timely reports on Maintenance Department Operations.
• Assist in processing of all Maintenance Department paperwork and information such as but not limited to invoices, timesheets, proposals, inspection reports, etc.
• Any and all additional job duties and tasks as assigned by Facilities Maintenance Manager and/or the Company

JOB QUALIFICATIONS:

• Two to three years prior experience with service coordination and dispatch is required
• Customer service oriented and business minded is required

• Willingness and ability to make sound decisions
• Hardworking, punctual, honest, efficient and trustworthy
• Highly organized with exceptional time management practices
• Self-disciplined with attention to detail
• Proficient in the use of standard computer hardware, software, and mobile applications