Rain Bird Job - 31389884 | CareerArc
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Company: Rain Bird
Location: Aix En Provence, Provence-Alpes-Côte d'Azur, France
Career Level: Associate
Industries: Manufacturing, Engineering, Aerospace

Description

This position is responsible for providing excellent customer service to Rain Bird Europe customers. This role also involves support to the sales force.



Responsibilities

  • Support distributors in service; order entry, billing, Electronic Data Interchange (EDI)
  • Maintain strong communication with customers regarding order status, promotions
  • Responsible for minimizing service-related delivery delays
  • Process return goods requests, other service issues and any other adjustments for customers
  • Coordinate shipping requirements with the warehouse and the forwarders
  • Cross train with and potentially back-up any of several other customer support areas as needed to provide depth of operations within the functions
  • Ability to provide excellent judgment in ambiguous situations and creative problem solving
  • Take active part in the writing and improvement of the work processes
  • Follow the KPI to aim excellence
  • Participates to the weekly meeting identifying areas of improvement in the Customer Service and contributes to the company transversal projects
  • Work with other departments, such as Finance, Purchase, Sales, etc.
  • Knowledgeable in ERP Sage X3, Microsoft Suite (Excel, Word, Outlook), and other applications.
  • Team work and excellent collaboration with sales people on the field and sales managers. Direct contacts with customers

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  • Offrir un excellent service aux clients de Rain Bird Europe en collaboration avec la force de vente terrain
  • Gérer et suivre les commandes des distributeurs, depuis la réception de la commande jusqu'à sa livraison et sa facturation
  • Enregistrer les commandes dans l'ERP et/ou suivre les commandes via EDI
  • Collaborer quotidiennement avec l'entrepôt et tous les services internes
  • Etre en lien avec les transporteurs et les transitaires à l'export
  • S'assurer de la bonne mise en application des prix et des programmes promotionnels
  • Coordonner l'ouverture des comptes clients avec les commerciaux et la comptabilité
  • Traiter toute réclamation client
  • Participer à l'écriture et à l'amélioration des procédures de travail
  • Contribuer à l'amélioration continue des processus et améliorer l'efficacité du travail
  • Identifier les difficultés/dysfonctionnements et proposer des solutions
  • Visiter des clients ou participer à des événements clients


Qualifications

  • 5+ years of experience in the areas of customer service, order entry, inside sales, international shipping, billing and international finance related to Letters of Credit
  • Strong verbal and written communications skills
  • Fluent in minimum 3 main languages spoken in Europe including French and English, plus German
  • Self-starter with good organizational skills and able to handle multiple tasks under pressure
  • Service oriented, proactivity, team spirit
  • High autonomy
  • Flexibility
  • Dynamic
  • Integrity and confidentiality

DESIRED QUALIFICATIONS:

  • BS or BA degree in administration or languages and business, or equivalent combination of education and experience.
  • Master's Degree in international trade
  • Demonstrated success working in a team environment and leadership skills.

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PROFIL RECHERCHE:

  • 3 ans d'expérience réussie à un poste similaire dans le secteur de l'Industrie à l'export
  • Expérience Grand Export (ex : Maghreb)
  • Très forte orientation client
  • Maîtrise des outils Microsoft Excel et Powerpoint
  • Solides aptitudes à la communication verbale et écrite
  • Maîtrise de l'anglais et de l'allemand
  • Rigueur et organisation
  • Capacité à bien travailler sous pression et en équipe

Les compétences suivantes sont un plus:

  • Maîtrise d'une 4ième langue étrangère (Espagnol, Italien, Russe)
  • Maîtrise de Sage X3 et d'un outil d'aide à la décision (« business intelligence »)
  • Gestion de projets transversaux dans un contexte international
The information collected during the application process will be processed electronically by the Human Relations Department of Rain Bird Europe and Rain Bird Corporation. The data will be accessed by Rain Bird Human Relations personnel located in France and the United States as well as the Rain Bird managers involved in the recruitment process. No data will be communicated outside of Rain Bird. Our applicant data is hosted by iCIMS in the United States. iCIMS is self harbor certified. If your application is performed through our website and into our iCIMS recruiting application, all data marked with an (*) are mandatory and must be completed so that we can process your application. The information that is not marked with an (*) is optional and not answering this information will not affect the outcome of your application. If you are based outside of the United States, please select that you wish not to self-identify for the purpose of EEO statistics. You can access and modify your data by requesting it with Rain Bird Europe Human Relations at the following address (please join a proof of ID): Rain Bird Europe Human Relations BP72000 900 rue Ampère 13792- Aix-en-Provence France Alternatively, if you have created an iCIMS account with us during the recruitment process, you can log in into your account to rectify your data at any time. In addition you have the right to object to the treatment of your personal data if for a legally valid reason.


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