Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Travel Security and Executive Protection Program Manager, Global Physical Security - Reston Why We Have This Role In a rapidly evolving world of threats, this individual will be responsible for overseeing the safety and security of personnel here at Qualtrics. This role involves developing, implementing, and managing comprehensive travel security plans to mitigate risk and ensure the protection of Qualtrics employees, our brand, and our assets. Their work directly impacts our ability to deliver exceptional customer experiences while maintaining the highest security standard at all times.
This is a critical role that will be spearheading the protection of our executives and the sensitive information we handle. How You'll Find Success
- Leadership Excellence: Drive innovation and champion security-first decision-making across the organization.
- Strategic Thinking: Anticipate threats, proactively develop mitigation plans, and influence company-wide security policies and buy in.
- Technical Expertise: Deep understanding of physical security threat modeling and intelligence.
- Collaboration & Communication: Build strong partnerships with internal stakeholders, law enforcement, and external partners.
- Vendor Management: Source and manage third party vendors to support executive protection and travel security. Prioritize consistency and clear standards across a global landscape.
- Industry Influence: Participate in leading security conferences, shape industry standards, and position Qualtrics as a thought leader.
- Executive Presence: Gain exposure to executive-level decision-making, hone strategic planning skills, and refine your communication style.
- Crisis Management Expertise: Play a pivotal role in crisis response and work to enhance resilience planning at scale.
- Security Planning and Strategy: Develop and implement security protocols and procedures tailored to the specific needs of executives.
- Executive Protection: Oversee daily operations, including transportation logistics, event security, and residential security
- Proactive Risk Mitigation: Conduct ongoing threat assessments, develop proactive risk mitigation strategies, and oversee physical security assessments for executive residences.
- Champion Change: Lead change initiatives related to physical security, guide teams through transitions, and proactively address potential resistance.
- Travel Security: Work with existing threat management platforms to support threat and intelligence monitoring across the enterprise.
- While we value the wealth of experience, we put more emphasis on your capability and the outcomes you've produced. For this role, these elements are particularly important:
- Proven Experience: Minimum of 5 years in physical security executive protection roles (or law enforcement), ideally in a tech-forward or dynamic environment, with a track record of driving innovation and managing complex problems.
- Crisis Management Acumen: Experience in crisis preparedness, incident response, and travel security planning.
- Strategic Thinking: Ability to analyze complex threats, develop proactive mitigation strategies, and influence company-wide security policies.
- Change Leader: Demonstrated success in leading change initiatives, addressing resistance, and fostering a culture of security awareness.
- Excellent Communication: Strong written and verbal communication skills, ability to build relationships with key stakeholders, and navigate organizational dynamics with diplomacy.
- Security at the Forefront: The Physical Security team is integral to Qualtrics' mission. We uphold the highest standards to protect the company's assets, personnel, and the sensitive data we manage.
- Mission-Critical Impact: Our work directly safeguards customers and our employees, ensuring business continuity and fostering trust in Qualtrics' ability to deliver a seamless, secure experience.
- Collaborative & Innovative Environment: We value teamwork and foster a culture of innovation. We embrace new technologies and prioritize continuous learning & skills development.
- Data-Driven Approach: We rely on data-driven insights to inform our security strategies, measure effectiveness, and continuously improve our posture.
- Opportunity for Growth: Team members have the opportunity to expand their expertise, contribute to high-visibility projects, and shape the future of physical security at Qualtrics.
- Joining our team means stepping into a role that's vital, challenging, and deeply linked to Qualtrics success.
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.
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