Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Senior Organizational Change Management Lead PXE Transformation Office Why We Have This Role
The Transformation Office is seeking a new team member who will play a critical role in revolutionizing our systems and processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. This role will lead the people-side of change for large multi-year transformations that sit at the intersection of strategy and execution. You will analyze current norms and team cultures to design change efforts that drive the joyful adoption of new processes, technologies, and behaviors to help Qualtrics deliver on its company goals. Through artful change management, you will work with people across the organization to influence the future of how the PXE organization works.
How You'll Find Success
- You enjoy fostering a change-ready culture by building an organization that is adaptable and comfortable with continuous transformation.
- You have a high degree of curiosity and self-motivation and are a skilled generalist with the ability to thrive in fast-paced, ambiguous environments.
- You can apply flexible methodologies to drive improvement efforts with a variety of stakeholders.
- You have exceptional strategic thinking and problem-solving abilities, including taking a problem statement as input, then designing, recommending, and implementing a sustainable solution.
- You have strong written and verbal communication skills to effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
- You can collaborate with others to foster a culture of openness and innovation and have a strong ability to influence without direct authority.
- You are comfortable facilitating workshops to co-create optimized solutions.
- You are organized and enjoy juggling multiple priorities at once.
- You are able to work with internal stakeholders across all levels, including executives.
- You will help grow and evolve the Transformation and BizOps disciplines within PXE.
- You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
- You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization.
- You will have continuous exposure to senior leaders within the PXE organization.
- Assess change impact: Partner with stakeholders to assess the impact of changes on employees, teams, and departments. Define the scale, scope, and key milestones of the change initiative.
- Design the change: Design and implement comprehensive change management efforts that cover communication, training, stakeholder analysis and engagement, and readiness activities to ensure successful adoption.
- Co-Develop Training Programs: Collaborate with subject matter experts to design training programs that enable employees to successfully adopt new technologies or processes.
- Co-Manage Training Execution: Partner with stakeholder teams deliver training sessions to enable employees to use new systems or processes effectively.
- Provide Post-Implementation Support: Offer support after the change is implemented through resources, feedback loops, and troubleshooting to ensure a smooth transition.
- Drive Change Adoption: Promote the benefits of change and foster a culture that embraces continuous transformation. Ensure employees at all levels understand the value of the new systems or processes.
- Identify and Address Resistance: Proactively identify potential sources of resistance and develop strategies to address them. Work with leaders to mitigate resistance and foster buy-in across the organization.
- Monitor and Measure Adoption: Define and track metrics to assess the success of change initiatives. Use data to inform and adjust change management strategies as necessary.
- Develop Change Champions: Identify and empower "change champions" across the organization to help drive engagement and foster positive attitudes toward the changes being implemented.
- Act as an internal consultant: Provide structured thinking and an objective perspective on various business topics to different departments.
- Bachelor's Degree in Business, Psychology, Organizational Development, or related field AND 10+ years of work experience.
- Certification in Organizational Change Management (CCMP or similar certification) highly preferred.
- 7+ years of experience in organizational change management, with a proven track record of managing change within a technology-focused environment.
- Experience working in a transformation or program management office on large-scale, multi-year transformations across 1000+ employee organizations.
- Previous experience in employee training or leadership development is a plus.
- Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
- Excellent written and verbal communication skills, with the ability to craft clear, concise messaging for diverse audiences.
- Newly formed team that is highly trusted by C-suite
- Team of highly skilled business generalists, problem solvers, and collaborative creators
- Expert communicators to key business stakeholders
- Will drive transformation across Product, Engineerings, Design globally
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Washington State Annual Pay Transparency Range $162,000—$233,000 USDApply on company website
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