Qualtrics Job - 31856040 | CareerArc
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Company: Qualtrics
Location: Sydney, NSW, Australia
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

The Company

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they're receiving.

9,000+ organisations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyse, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organisations can manage the four core experiences of business—customer, employee, product, and brand experience. Organisations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

Being at Qualtrics during this time of unprecedented growth is already exciting, and being a part of the research services team only adds to that level of energy and potential. More leadership is needed and we're hoping it will be you!

The Challenge

The Research Services Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!

Expectations for Success

You will know you are doing a great job when you successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates. You build strong, lasting relationships with clients, are a creative and analytical problem-solver. You support the Research Services Sales team in pursuit of large deals and the Product team to improve product features, have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator. Most importantly, you care deeply about our clients and provide them a world-class experience.

A Day in the Life
  • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
  • Serve as main point of contact for clients during implementation and manage the project to completion
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients through phone and email
  • Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions
  • Work with our Product Management and Engineering teams to solve problems and implementations
  • Continually adapt and develop in-depth product knowledge and learn new technologies
Preferred Qualifications
  • Bachelor's degree in Computer Science or Information Systems
  • 1-4 years of experience at a SaaS company
  • Proficient with HTML/CSS and Javascript
  • Superb communicator and problem-solver
  • Want to work at a fast-growing tech company
What Differentiates Us From Other Companies
  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $2,800 AUD for an experience of your choosing (eligible after a year)
  • We take pride in our offices design aiming at fostering creativity from exceptional views to an open and collaborative workspace
  • On top of the standard benefits package we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees
  • To learn more about what we value read about it directly from our employees Qualtrics Life stories


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