People Systems Manager Job Listing at Qualtrics in Dallas, TX (Job ID 6471732)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Manager, People Systems 

Why We Have This Role

We are looking for a dynamic and highly experienced People Systems Development Team Manager to lead our People Systems Development team and oversee our people systems technology stack, centered around the SuccessFactors platform. In this pivotal role, you will direct the design, development, and implementation of innovative people systems that significantly enhance the effectiveness and efficiency of our HR processes. Your extensive expertise in the development lifecycle, combined with your proven ability to build and lead high-performing teams, will be crucial as you foster collaborative relationships with stakeholders across the organization. By leveraging your exceptional stakeholder management skills, you will drive impactful outcomes that advance our people systems initiatives and align with our strategic objectives.

How You'll Find Success

Success in the role of People Systems Development Team Manager will be defined by your ability to lead with vision and foster a collaborative environment that drives innovation and operational excellence. Here are several key factors that will contribute to your success:

• Building Strong Relationships: Establishing trust and open lines of communication with stakeholders across the organization is essential. By actively engaging with HR leaders, IT partners, and team members, you will ensure that everyone's insights and needs are considered, leading to well-informed decisions and effective system implementations.
• Embracing Continuous Learning: The landscape of people systems is constantly evolving. Remaining adaptable and committed to ongoing education about emerging technologies, industry best practices, and user feedback will be crucial. This focus on learning will empower you to implement informed enhancements and drive improvements within the team.
• Prioritizing Effective Team Development: Investing in your team's growth and professional development will be a key to achieving team objectives. Creating an environment that encourages knowledge sharing, mentorship, and skill enhancement will ensure that your team remains motivated, engaged, and equipped to tackle challenges effectively.
• Implementing Best Practices: Drawing from a strong understanding of the development lifecycle, you will champion best practices in system design, testing, and documentation. By instilling these practices within your team, you will promote high-quality deliverables and ensure a seamless transition during system changes.
• Focusing on User Experience: Keeping the end user's experience at the forefront of every initiative will guide your decision-making. Actively seeking and incorporating user feedback will enhance system usability and effectiveness, ensuring that your changes genuinely meet the needs of the organization.
• Demonstrating a Results-Oriented Mindset: Setting clear, measurable goals for both individual and team performance will create a culture of accountability and achievement. Regularly assessing progress against these goals and adapting strategies as needed will be vital in driving positive outcomes.

How You'll Grow

• Expanding Your Technical Expertise: You will enhance your knowledge of leading People Systems technologies and methodologies, gaining insights into the latest advancements in workforce management tools that support organizational goals.
• Developing Leadership Skills: This role provides an opportunity to refine your leadership style as you mentor and inspire your team to achieve their full potential. You'll learn to navigate complex team dynamics, fostering an environment of collaboration and accountability.
• Enhancing Stakeholder Engagement: Engaging with a diverse range of stakeholders across the organization will sharpen your communication and relationship-building skills. You'll gain valuable experience in interpreting their needs and aligning people systems with overarching business objectives.
• Driving Strategic Initiatives: You will have the chance to lead significant projects that impact the organization as a whole. By successfully managing these initiatives, you will develop strategic thinking and project management skills that are critical for career advancement.
• Fostering a Culture of Innovation: As you implement new systems and processes, you will create an environment that encourages innovative thinking. This proactive approach will not only enhance your problem-solving abilities but also position you as a forward-thinking leader within the organization.

Things You'll Do

• Leadership & Team Management: Build, mentor, and lead a high-performing People Systems Development team. Foster a collaborative and innovative environment that encourages professional growth and development.
• Development Lifecycle Expertise: Oversee the end-to-end development lifecycle for people systems projects, ensuring best practices are followed in requirement gathering, design, development, testing, deployment, and support.
• Stakeholder Relationship Management: Cultivate strong relationships with key stakeholders across the organization, including HR leaders, IT, and business unit heads. Act as the primary point of contact for all people systems-related inquiries and projects, effectively communicating strategy, priorities, and updates.
• Project Oversight: Manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and in accordance with established quality standards. Utilize project management methodologies to track progress and mitigate risks.
• Strategic Planning: Collaborate with senior leadership to define the strategic direction for People Systems. Identify opportunities for technology enhancements and process improvements that align with business goals.
• Data Analysis & Reporting: Analyze system performance data and user feedback to inform ongoing improvements and enhancements. Develop metrics and KPIs to measure the effectiveness of people systems and initiatives.
• Change Management: Lead efforts to promote user adoption of new systems and processes through effective training, communication, and support initiatives.

What We're Looking For on Your Resume

• Bachelor's Degree in Computer Science, Human Resources, Business Administration, Information Systems or a related field; Master's Degree preferred.
• 7-10 years of experience in People Systems management or a related field, with a focus on system configuration, development and implementation.
• Proven experience managing the software development lifecycle, from conception to deployment.
• Strong track record of building and leading successful teams, with a focus on fostering a culture of collaboration and innovation.
• Excellent interpersonal and communication skills, with the ability to build rapport and effectively influence stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with experience leveraging data to drive decision-making.
• Experience with People Systems technologies (e.g., SuccessFactors, Workday, or similar) and understanding of HR processes and best practices.

What You Should Know About This Team

• Corporate-Wide Impact:
  The ownership and management of the system extends across multiple departments, ensuring that any changes implemented are recognized for their significant impact and visibility throughout the entire organization. This cross-functional influence underscores the importance of our work and its alignment with corporate objectives.
• Collaborative Approach:
  Implementing best practices for our systems requires strong collaboration across departments, including People, Benefits, Payroll, and Data Engineering. This collective effort is essential for delivering high-quality systems and exceptional support, ensuring that our initiatives align with the broader organizational goals.
• Continuous Learning and Development:
  Our team members are encouraged to deepen their expertise as they advance in their careers, benefiting from a wealth of system knowledge. We prioritize ongoing professional development, offering numerous opportunities for growth and learning to foster both individual and team success.

Our Team's Favorite Perks and Benefits

• Experience Bonus Program: Celebrating your one-year anniversary with the company comes with an exclusive Experience Bonus, offering unique opportunities to engage and explore.
• Generous Paid Time Off (PTO) Policy: Enjoy a generous PTO policy that includes unlimited sick days, allowing you to take the time you need for personal wellbeing and health.
• 401(k) Employer Match: We support your financial future with a 401(k) plan that includes a competitive employer match to help you save for retirement.
• Global Wellness Reimbursement Program: Our Global Wellness Reimbursement program is designed to promote employee wellness, providing financial support for activities and initiatives that enhance your physical and mental health.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.  

 

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