Qualtrics Job - 44126902 | CareerArc
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Company: Qualtrics
Location: Provo, UT
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

The Challenge:

 

Part of Customer Success at Qualtrics, the Xccelerate Team builds and delivers services that drive usage, renewal, and expansion by enabling customers to become Experience Management experts. The team works with thought leaders and experts at Qualtrics to democratize Qualtrics' point of view on how to execute Experience Management. The team thinks digitally and globally, delivering training offerings that are available anytime, anywhere. The programs and services owned by this team have a significant impact on our customers' success and Qualtrics' bottom-line growth.

Qualtrics is seeking a full-time Live Training Consultant who can ensure our customers become self-sufficient, lifetime champions of Qualtrics. If you have a Bachelor's degree, have 2-5 years of experience in live technical training, care about building impactful learning content, and want to work at a fast-growing tech company, Qualtrics could be the place for you.

Responsibilities:

  • Develop and deliver engaging live training course content that helps customers design, implement, and deliver value from their XM programs
  • Grow and maintain expert-level knowledge of the Qualtrics XM Platform
  • Partner with Product Managers and Subject Matter Experts to create research-backed, relevant training content
  • Create compelling and interactive learning activities and knowledge checks that enhance retention
  • Conduct instructional research and analysis on learners and contexts to continuously improve the effectiveness of course design, learning strategies, and instructional delivery
  • Apply tested instructional design theories, practice, and methods
  • Develop and implement evaluation techniques to measure the effectiveness of training content, materials, and overall learning experience as well as quality assurance/improvement strategies to assess and evaluate the training experience
  • Manage projects including timelines, development costs, content and assessment development, audio and video recording/editing, and digitizing media
  • Solve problems applying critical thinking and consulting mindset
  • Champion the interest of all stakeholders in a balanced manner (e.g., client, TED, program owners, learners)
Qualifications:
  • 2-5 years of experience in live training development and/or delivery
  • Fast learner with technical aptitude that enables you to gain expertise across multiple Qualtrics products and various instructional design tools
  • Exemplary interpersonal skills that enable you to work effectively with global leaders
  • Track record of success as an individual contributor
  • Outstanding organization and prioritization skills
  • Excellent problem-solving skills and a history of driving impact within an organization
  • Inventive in the face of adversity in order to develop and implement strategies that overcome challenges
  • Strong attention to detail to produce high-quality and polished customer-facing content
  • Knowledge of curriculum development and adult learning methodologies
  • Preferred experience in the field(s) of Customer Experience, Employee Experience, and/or Patient Experience
  • Experience in video editing a plus


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