Jr. Program Manager - Enablement Systems & Operations Job Listing at Qualtrics in Mexico City (Job ID 6706386)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Jr. Program Manager - Enablement Systems & Operations

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees. Our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers' success and our bottom-line growth.

How You'll Find Success 

• You have strong organizational skills and are detail oriented - you ensure nothing falls through the cracks!
• You love analyzing data and using it to tell a story and drive change.
• You have a process driven mindset and are constantly looking for ways to improve and streamline processes.
• You are a fast learner with technical aptitude that enables you to gain expertise across various Qualtrics products, roles and instructional design tools.

How You'll Grow

• Learn about experience management (XM) as a category, including expert-level technical knowledge.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Expand your knowledge of Adult Learning enablement programs, including measuring impact, various delivery platforms, and developing scalable processes.

Things You'll Do 

• Provide email support to our internal and partners via a mix of instructing and troubleshooting.
• Own ongoing maintenance of our Learning Management Systems (Thought Industries and Workramp) and Content Management System (Highspot).
• Aid in learner data management and reporting, performing data scrubs as needed and developing reports for cross-functional teams.
• Manage day-to-day operational needs of the GTM Enablement team.

What We're Looking For On Your CV

• Bachelor's Degree
• 1-2 years work experience
• Proficiency in Excel and Data Visualization Software (i.e., Tableau)
• Coding skills or API experience
• Ability to take existing processes and make them better
• Excellent written and verbal communication skills
• Tech savvy and a desire to learn new systems and technologies
• Extremely organized and detail-oriented, capable of managing and tracking multiple projects and tasks
• Ability to work independently in highly ambiguous, shifting environments

What You Should Know About This Team 

• Broad purview: We work across regions, so there's always something new to learn!
• Direct influence on key company metrics, including revenue, expansions and renewals. 
• Strong focus on professional development. 
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Team's Favorite Perks and Benefits 

• Work-life integration: frequent office events, team outings, and happy hours
• Qualtrics Experience Program: MXN 36,882 annually (eligible after a year)
• Wellness reimbursement: MXN 25,000 annually 
• Allowances for meals, transportation, groceries, and more
• We believe in sharing Qualtrics' success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind-the-scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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