IT Analyst Job Listing at Qualtrics in Dublin (Job ID 6891078)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

  IT Analyst   Why We Have This Role   This role is essential to Qualtrics as it ensures operational efficiency by providing timely IT support, minimizing downtime, and allowing employees to focus on their work without interruption. By enhancing user experience and fostering positive interactions, this role contributes to overall employee satisfaction and engagement. As the organiaation grows, the specialist facilitates the implementation and management of new technologies, ensuring adaptability to changing business needs. Additionally, their focus on documentation and process improvement promotes a culture of learning and continuous improvement within the IT infrastructure. Overall, this role is vital for maintaining effective IT operations that support Qualtrics' success.   How You'll Find Success

The successful candidate will be responsible for proactively troubleshooting technical issues and effectively communicating with internal customers to understand their needs. Embracing continuous learning and adapting to evolving technologies will be key in a fast-paced environment. Collaboration with team members and maintaining meticulous records will enhance productivity and improve service quality. By combining these skills, the specialist will not only excel in their responsibilities but also contribute positively to the overall effectiveness of the IT Support team.

  How You'll Grow   This role offers opportunities for skill enhancement and career advancement as individuals gain hands-on experience with various technologies and systems. Success in this role can lead to promotions or transitions into senior IT positions or specialized areas such as cybersecurity or project management. Additionally, cross-departmental collaboration provides valuable insights into different business functions, while professional development via training and certifications keeps specialists current with industry trends. Overall, the role fosters growth in both technical and soft skills, preparing individuals for future opportunities within the IT field.   Things You'll Do

• User Support: Provide internal customer support by troubleshooting and resolving issues related to end-user computers, VoIP systems, and videoconferencing platforms.
• Onsite Assistance: Deliver onsite technical support for company-wide meetings and presentations in conference spaces, ensuring all technology functions properly.
• Ticket Management: Field IT service desk requests and provide solutions based on existing documentation while escalating complex issues to senior team members when necessary.
• Equipment Management: Manage onsite equipment, including triaging incoming requests, setting up new employee laptops, and reclaiming equipment from departing employees.
• Incident Response: Quickly respond to incidents involving Zoom Rooms or other meeting technologies, taking necessary actions to restore functionality as soon as possible.
• Documentation: Update and propose improvements to problem-solving documentation to ensure accuracy and efficiency in troubleshooting processes.
• Travel: Travel to new or updated offices to set up Zoom Rooms, outfit workspaces, and audit IT assets as needed.
• Account Management: Provision and manage user accounts in various IT systems while participating in OS and application update deployments when automated processes fail.

  What We're Looking For On Your Resume

• Fluency in both spoken and written English
• Minimum of 2 years of experience as an IT Support Engineer or in a similar role, preferably with Tier 2 or Tier 3 Helpdesk experience.
• Educational background in Computer Science, Information Systems, IT, or a related field preferred; practical experience may substitute for formal education.
• Familiarity with ticketing systems such as ServiceNow or similar tools, emphasizing workflow automation.
• Bilingual proficiency in English and Spanish is a plus for effective communication with a diverse user base.
• Strong proficiency in Mac OS and experience with Jamf in large Mac environments.
• Proficient with Windows operating systems, including enterprise deployment and tools like Azure AD and Intune Autopilot or SCCM.
• Effective troubleshooting skills for end-user computing, VoIP, and videoconferencing systems.
• High emotional intelligence (EQ) and excellent interpersonal skills for customer service.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks.

  What You Should Know About This Team

• The IT Support team is dedicated to providing exceptional service to internal customers and ensuring a seamless technological experience throughout the organization.
• We emphasize collaboration and proactive problem-solving, managing a diverse range of IT-related issues, from hardware support to software deployment.
• Our team thrives in a dynamic environment, quickly adapting to evolving technology needs while maintaining a strong commitment to customer service and satisfaction.
• With a focus on continuous improvement and education, we equip employees with the tools and knowledge necessary to effectively leverage IT systems.

  Our Team's Favorite Perks and Benefits

• Annual Leave: 25 annual leave days per annum plus an additional day for each year of service (to a max of 5).
• Private Medical Insurance - health & dental cover for you and your dependents.
• Wellness - can be reimbursed for a variety of wellness activities via our dedicated platform.
• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Group Life & Income Protection Insurance
• Free breakfasts, lunches, snacks, and drinks for everyone in the office
• Access to our onsite gym, yoga studio, entertainment/games area, and pub/beer garden

  The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.  

 

 

 

 Apply on company website