Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 23K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
HR Operations Specialist
Why We Have This Role
Qualtrics is on the lookout for a proactive and collaborative HR Operations Specialist to be based in our expanding Provo headquarters. Our HR Ops team is responsible for managing and overseeing various HR operational functions within an organization. This role is responsible for providing frontline HR support services to employees and managers within an organization, maintaining employee data, engaging with People systems, and partnering with COEs across the People Org.
How You'll Find Success
- Takes initiative & works autonomously. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done.
- Highly communicative and executes precisely and effectively, creating trust at the team level.
- Thrives in a dynamic, evolving environment where you can quickly adapt to new processes and changes.
- Strong attention to detail will help ensure all information is processed correctly and efficiently while adding value to the business.
- Ability to think critically and find effective solutions across various aspects of the role within the team.
- Strong teamwork and collaboration will enable you to communicate well and deliver results in an effective manner.
- Anticipate the needs of the business by taking a proactive approach to potential issues before they arise.
How You'll Grow
- Build your skills in HR Operations by implementing new technologies, optimizing and standardizing processes, ensuring data accuracy, and acting as frontline support for our employees.
- Grow your leadership, collaboration, and communication skills as you take on project management responsibilities, grow our local HR footprint, and partner with other regional counterparts to manage global employee programs.
Things You'll Do
- Respond to employee inquiries and requests related to HR processes, policies, and benefits
- Provide support and guidance to employees on HR-related matters, such as payroll, time-off, benefits, compensation, verifications, mobility, general policies, and performance management
- Process and maintain accurate employee records and documentation across systems and offline working documents
- Assist with the administration of key employee lifecycle processes including hiring, onboarding, total rewards, mobility, performance management, and terminations
- Collaborate with HR specialists and other shared service center team members to ensure seamless service delivery
- Identify and escalate complex issues or concerns to the appropriate HR professionals
- Contribute to the continuous improvement of HR shared service center processes and procedures; follow SOPs and contribute to the improvement of documentation
- Maintain a high level of customer service and satisfaction while executing at scale to match changes in volume and complexity of tickets
- Adhere to HR compliance requirements and ensure the confidentiality of sensitive information
- Assist with ad-hoc projects and tasks as needed
What We're Looking For On Your Resume
- Bachelor's degree in Human Resources, Business Administration, or a related field (preferred)
- 1-2 years of experience in a customer service or administrative role, preferably in an HR or shared services environment
- Strong communication and interpersonal skills, both written and verbal
- Excellent problem-solving and critical thinking abilities
- Proficient in using HR information systems, databases, and Microsoft & Google office products
- Familiarity with HR policies, procedures, and compliance regulations
- Ability to multitask, prioritize tasks, and work well under pressure
- Attention to detail and a high level of accuracy
- Excellent customer service orientation and a collaborative mindset
What You Should Know About This Team
- Global-first mindset: Our international roles often balance global scope and local support. We actively engage across many time zones, working closely with stakeholders in various regions to manage HR programs with a global-first mindset. Our roles also include the need to support local employees, ensure local compliance, and navigate local nuance where necessary.
- Multifaceted Roles: Our roles are not limited to administrative tasks. Instead, we have the opportunity to lead specific projects, improve processes, and drive team initiatives, allowing us to grow professionally.
- Self Starters: Because we work across all time zones with limited overlap, our team members thrive in autonomy. We are self-starters that need little on-the-ground support to drive progress, remove barriers, and build global consensus.
- Precise Execution: Our work processes are critical to employees at every key moment of the employee lifecycle. Executing consistently and accurately is critical to keeping our business compliant and ensuring a seamless and positive employee experience.
- Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme. Our team thrives as regional team members communicate with each other often and proactively, all playing critical roles as pieces of a global Ops footprint.
- Goal-Oriented Approach: We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives. Every single task we perform is aligned with these goals.
- Visionary Spirit: Our team values the ability to take initiatives, work independently, and accomplish tasks. Everyone has the freedom to think ahead, anticipate potential issues, and find ways to tackle them proactively.
Our Team's Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- Free lunches in the office
- Gym onsite
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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