Description
FTE: 1.00
Schedule Details: Will mostly work during business hours, but may work some nights and weekends as needed.
Begin your story with ProHealth Medical Group (PHMG) — a growing network of 15 clinic and urgent care locations serving communities throughout Waukesha County.
At ProHealth Medical Group, our teams provide exceptional primary and specialty care across family medicine, internal medicine, pediatrics, cardiology, dermatology, orthopedics, podiatry, allergy, and more. We are committed to delivering compassionate, high-quality care while creating an environment where employees feel supported, valued, and empowered to grow.
This Clinic Operations Manager role provides operational leadership for two ambulatory clinic locations:
- ProHealth Medical Group Clinic - Spring City Drive – a growing clinic with urgent care, currently supporting three providers with planned growth.
- ProHealth Medical Group Clinic - Brookfield – a larger, high-volume clinic and urgent care, with six providers and a collaborative physician leadership team.
This leader will oversee day-to-day clinic operations while partnering with providers, team leads, and staff to ensure an exceptional patient and employee experience.
What You Will Do
The Clinic Operations Manager is responsible for leading clinic operations, supporting staff development, driving patient satisfaction, improving workflows, and ensuring operational excellence across both locations.
Key responsibilities include:
- Leading and developing clinic teams
- Managing daily clinic operations and workflows
- Supporting patient experience, quality, safety, and service initiatives
- Resolving patient concerns and operational challenges
- Driving process improvement and operational efficiencies
- Monitoring clinic performance metrics and financial outcomes
- Partnering with physicians and leadership on clinic initiatives
- Supporting change management and team communication
- Ensuring compliance with regulatory and organizational standards
This role is ideal for a leader who is:
- Emotionally intelligent and relationship-focused
- Comfortable having difficult conversations and addressing issues proactively
- Adaptable, resilient, and solution-oriented
- Able to identify root causes and drive meaningful improvements
- Skilled at bringing teams together around a shared vision
- High school diploma or equivalent
- Minimum of 2 years of Healthcare leadership experience within clinic or medical group operations
What We Offer
- A warm, collaborative culture
- Team-oriented work environment
- Opportunities for leadership growth and system-wide involvement
- Competitive compensation and comprehensive benefits
- Tuition assistance and professional development support
- Leading-edge technology and innovation
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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