Company: Pima Medical Institute
Location: Mesa, AZ
Career Level: Associate
Industries: Government, Nonprofit, Education
Description
The Admissions Support Center (ASC) specialist, working in a fast paced and dynamic environment, is responsible for supporting PMI's branch campuses by setting appointments for prospective students to discuss their education objectives.
ESSENTIAL FUNCTIONS
- Respond to phone and email inquiries from potential students and schedule appointments to meet with an Admissions Representative. Reschedule appointments as necessary.
- Maintain campus admissions calendars to ensure appointment accuracy.
- Distribute and mail school and program information to prospective students.
- Maintain computer records of all telephone calls and inquiries received. Add leads into student contact system.
- Maintain the lead management system for record keeping and reports.
- Review weekly and monthly reports for all appointments, leads, interviews and enrollments.
- Distribute bulk mailings for all prospective applicants.
- Contact no shows to encourage them to reschedule their appointment.
The list of essential functions is not exhaustive and may be supplemented.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent education required. Associate or Bachelor degree preferred.
- Two (2) years of call center, administrative or customer service experience required.
- Sales or Admissions/Higher Education experience preferred.
- Experience using a contact management database preferred.
- Excellent verbal and written communication skills.
- Any equivalent combination of training, education or experience that meets the minimum qualifications.
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