Admissions Support Center Lead Specialist Job Listing at Pima Medical Institute in Mesa, AZ (Job ID 1DE2F10E-F7E1-47C6-A33C-ED51A6F18E79)

Description

The Admissions Support Center (ASC) Lead Specialist is an elevated position which maintains all essential functions of the ASC Specialist. In addition, will serve as the lead in conducting specialized phone campaigns for their assigned campus region.

LEAD SPECIALIST ESSENTIAL FUNCTIONS

• Responsible for all ASC Specialist Essential Functions
• Generates, conducts and tracks results of specialized phone campaigns for their assigned campus region.
• Collaborates with ASC Manager, ASC Coordinators, Marketing and Admissions to identify upcoming start opportunities and campus or program specific needs

• Serve as the first point of contact for all prospective student inquiries for all Pima Medical campuses, programs and departments.
• Provide excellent customer service to all callers to the Admissions Support Center.
• Conduct outreach to prospective students via outbound calls, short message service (SMS) and email.
• Connect with prospective students to discover their interests and schedule interview appointments for them to meet with an Admissions Representative.
• Maintain product knowledge and compliance when answering questions or providing information to prospective students.
• Maintain campus admissions calendars and reschedule appointments as needed to ensure appointment accuracy.
• Maintain detailed computer records of all telephone calls and inquiries received and correspondence made. Add leads into student contact system.
• Maintain the lead management system for record keeping and reports.
• Achieve daily productivity benchmarks for total calls and appointments.
• Review weekly and monthly reports for all appointments, leads, and interviews to ensure benchmarks are met.
• Contact no shows, re-inquiries or potential students to encourage them to reschedule their interview appointment.

The list of essential functions is not exhaustive and may be supplemented.

MINIMUM QUALIFICATIONS

• Minimum (1) year of experience in the Admissions Support Center with a proven and consistent track record of success in achieving productivity benchmarks.
• Verbal and written communication skills.  
• Proven leadership competencies in customer service and quality assurance.
• Minimum typing speed required:  45 wpm. 
• Computer and word processing skills.
• Any equivalent combination of training, education or experience that meets the minimum qualifications.