Description
Operations Supervisor (Inventory/Logistics)
Location: Aurora, IL.
Position Summary:
Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. Reviews Inventory schedule, damage process, cycle counting, location counts, and customer requirements.
Major Responsibilities:
People :
-Communicate Inventory accuracy with specific and measurable goals. Review KPI performance, with explainable figures on shrink and damages. Interview hourly associates and provide recommendations for hire, monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.
-Coach Inventory Team and Sanitation Associates from all assigned locations (PCMs, Disciplinary Action, PTO, Physical Inventory, Damages, etc.)
Communication :
-Set up weekly communication cadence with Inventory teams and ensure all shifts are included.
-Update and communicate customer damage report, returns reports, and customer CS team on returns related items.
Physical Inventory :
-Lead Physical Inventory Execution. Set up communication, develop plan, solicit resources, assign tasks to support.
Operations :
-KPIs: Shrink and Damages, Returns, Inventory accuracy, Professional Customer communication regarding quality alerts, “hold” product.
-New Product set-up and dimensions.
-Supervise Inventory team including returns, customer service, freight loading and unloading, dispatch and proper documentation and inventory control, evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations. Assist in new associate training, provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion. Oversight of Inventory teams at multiple locations.
Finance :
-Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc., understand the relationship between decision-making and profitability, closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
Safety :
-Ensure day-to-day management and associate activities are in alignment with the location safety strategy, provide associates with communication, training, feedback, and direction to ensure safe performance, ensure compliance with all applicable regulatory agencies and company policies and procedures.
Growth / Customer Experience :
-Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, determine areas that could benefit from Continuous Improvement efforts.
Fleet/Assets :
-Properly plan work assignments to ensure effective use of fleet/warehouse equipment.
Other projects and tasks as assigned by supervisor
Qualifications :
-2 - 4 years related functional experience
-High School Diploma or equivalent required
-Bachelor's Degree preferred
-Strong written/oral communication and organizational skills are required
-Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
-Regular, predictable, full attendance is an essential function of the job
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required
Physical Requirements :
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Job Category: Logistics/Supply Chain
Job Function: Logistics & Supply Chain
Job Family: Operations
Address: 1000 Bilter Rd
Primary Location: US-IL-Aurora
Employer: Penske Logistics LLC
Req ID: 2502430
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