Network Operations Center Analyst I 6:00PM-6:00AM Shift Job Listing at Paycom in Oklahoma City, OK (Job ID 374841)

Description

The Network Operations Center (NOC) provides Paycom with 24-hour oversight into the health and performance of Paycom technology, as well as ensuring that uptime-effecting events are handled appropriately and with urgency.  The IT NOC Analyst I ensures their assigned day to day NOC responsibilities get handled efficiently and diligently.

RESPONSIBILITIES

• Support multiple technical teams in a 24 x 7 x 365 environment with high uptime requirements.  Varied shift schedules may include day or evening hours.
• Perform basic systems testing and operational tasks (network connectivity testing, site availability testing, service health verifications).
• Provide timely response to all uptime events, outages, or performance alerts. Follow playbooks and identify issues that require escalation to appropriate technical teams.
• Monitor a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, servers, applications, VoIP systems, databases, and websites.
• Identify, analyze, and prioritize alerts in accordance with business requirements, organizational policies, and operational impact. Follow up on outage and performance alerts to verify they are acknowledged and being addressed. 
• Basic administration and maintenance duties for the existing monitoring tools.
• Assist with the day-to-day analysis of the deployed monitors including identifying gaps which need addressed.
• Assist with deploying monitoring updates and changes.
• Assist with maintaining the configurations of deployed monitoring software systems.
• Create and maintain detailed documentation of deployed monitoring solutions and escalation processes.
• Analyze and correlate log files with active alerts or active incidents.
• Assist senior team members during overflow or overnight critical incident events.
• Help organize efforts of multiple teams during an incident.  Help facilitate efficient communications.
• Field phone call escalations for testing environment and overnight helpdesk issues.
• Performs additional duties and assignments as requested

Education/Certification:

• Bachelor's degree required (MIS, Info Sys, Computer Science, or related fields preferred).

Experience:

• 1+ year of experience in IT related field.

Skills/Abilities:

• General knowledge of operating systems, networks, databases, and web applications.
• General knowledge of Microsoft Office applications (Excel, Word, Power Point, and Outlook).
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high stress situations.
• Write and document clear technical procedures.
• Utilize dashboards and charts to understand and evaluate system resource utilization.  Requires knowledge compute components such as RAM, CPU, and storage.
• Highly responsive with an ability to handle escalations quickly and professionally.
• Strong analytical and problem-solving skills.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc