Garnishment Specialist Job Listing at Paycom in Oklahoma City, OK (Job ID 304330)

Description

The Garnishment Specialist is responsible for ensuring the accurate timely processing of all Court Ordered Withholding Documents (Garnishments).

RESPONSIBILITIES

• Perform critical analysis of multiple garnishment types, in multi-state environments.
• Conduct regular reviews of garnishments to verify accuracy.
• Interpret garnishment orders and complete system set up based on court-ordered documents referencing federal and state guidelines.
• Maintains all completed and terminated garnishment orders in system.
• Create reporting to assist in developing and improving processes and procedures.
• Work closely with clients, government agencies, legal entities, and internal personnel to resolve any issues that arise in a timely manner.
• Display high level of ownership by holding internal and external partners accountable to project objectives and timelines through assertive and persuasive communication and organization.
• Evaluate and consult clients on their customized data configuration through Paycom's systems to ensure data integrity.        
• Provide top-tier customer service and objection handling techniques to promote client satisfaction and retention.
• Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet timelines and resolve issues.
• Uses persuasion and influence to drive outcomes through a high volume of client communication including inbound and outbound calls, emails, and service tickets
• Works under direct supervision
• Assist with special projects and other duties as needed.

Education/Certification:

• Bachelor's Degree or equivalent years of experience working on computer systems of any type, HR experience or related fields, or combination of experience and education.

Experience:

• 1+ years customer service experience

PREFERRED QUALIFICATIONS

Experience:

• Multi-state garnishment experience
• Stable work history

Skills/Abilities:

• Demonstrated mathematical skills and 10 key aptitude
• Strong integrity and ability to hold the upmost confidentiality due to sensitive nature of the role
• Ability to communicate professionally, verbally and in writing, with customers and agencies
• Strong listening skills and ability to communicate and direct effectively through tasks.
• Ability to read and comprehend legal forms regarding garnishment orders
• Uses discernment with a risk analysis approach
• Can recognize urgent matters and responds accordingly due to the nature of the issue
• Attempts to forecast day to day items in order to proactively work ahead
• Pivots with guidance in completing assigned tasks
• Understands base time management skills
• Continuous learner.
• Maintains composure and professionalism in high-pressure situations
• Reviews and reaches out for assistance if further clarification is needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc