Company: Oneida Nation
Location: United States of America
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure
Description
Vision: Wisconsin's first choice for casino entertainment.
Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values: Professionalism, Accountability, Respect, Integrity, Sincerity.
The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.
FIRST POSTING OPEN TO ONEIDA ENROLLED TRIBAL MEMBERS ONLY
SALARY: $15.92/Hr plus tips
(Employees will receive 5% below the negotiated pay rate during their probationary status.)
POSITION SUMMARY
Responsible for the overall operation, preventative maintenane, diagnosis and repair of electronic gaming machines and related equipment. Log and maintain the Slot warehourse inventory to include but not limited to slot machines, slot vehicles and slot part inventories.
DUTIES AND RESPONSIBILITIES:
- Answer customer questions, perform machine diagnostics, and generate reports to resolve immediate concerns including, but not limited to tilts, tickets, promo, bills, and jackpots.
- Explain effectively payouts, pay lines, bet options, progressives, bonuses, and game play to assist with customers concerns/ questions.
- Adhere to all of the following:
b. Tribal Personal Policies and Procedures
c. Tribal Standard Operating Procedures
d. Area and Program Strategic Plans and Policies
e. All gaming and Department Work Standards
- Adhere and assist to the Machine Logging, Testing and Verification process.
- Ensure established procedure and processes are utilized at all times to ensure maximum understanding and coordination are in place.
- Accurately complete, update and/or distribute required documents to the appropriate departments in a timely manner.
- Work as a team member with other technicians on projects and duties as assigned.
- Effectively communicate and assist Vendors in the repairs of leased electronic machines, components, signs and equipment.
- Perform preventative maintenance to include but not limited to cleaning, inspecting and testing various parts on the following:
b. Signs and Displays
- Maintain accurate inventory of the assets including but not limited to machine parts, radios, keys department tools, Slot Machine Entry Authorizations Logs, Machine Access Cards for all electronic gaming machines.
- Complete work orders and repair and/ or replace parts on all electronic gaming machines and slot chairs.
- Assist Accounting with monthly and yearly physical counts of inventory.
- Continuously sit, stand and/or walk, for an eight (8) to ten (10) hour shift each day.
- Push, pull, and carry up to thirty (30) pounds; lift up to fifty (50) pounds; lift up to one-hundred (100) pounds with assistance.
- Work environment may NOT be smoke, noise, or dust-free.
- Evening, holiday, and/or weekend work may be required. Extended hours and irregular shifts may be required.
- A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
- Knowledge of business English, proper spelling, grammar, punctuation and basic arithmetic. Convert gaming credits to dollar amounts and write dollar amounts in numeric and alpha format.
- Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
- Ability to utilize a variety of tools in the repair of electronic gaming machines.
- Ability to work independently and exercise good judgment.
- Ability to interact, establish, and maintain good working relationships with individuals of varying social and cultural backgrounds.
- Must be willing and able to obtain additional education and training.
- Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)
- Must pass a pre-employment drug screening. Must adhere to the Nation's Drug and Alcohol Free Workplace Policy during the course of employment.
- Must pass a background security check with the Oneida Nation in order to meet the Employment Eligibility Requirements, Tribal/State Compact and/or Oneida Nation Gaming Ordinance as they pertain to the position. A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Nation's Gaming Division.
- A valid driver's license or occupational driver's license, reliable transportation, and insurance are required. Must obtain a Wisconsin driver's license or occupational driver's license within thirty (30) days of employment if applicant has an out-of-state driver's license. Must be authorized as eligible to operate a personal vehicle under the Oneida Nation's Vehicle Driver Certification and Fleet Management Law prior to actual start date. Must maintain driver's eligibility as a condition of employment.
MINIMUM QUALIFICATIONS:
- Must be eighteen (18) years of age or older.
- High School Diploma, GED Diploma, or HSED Certification is required within one (1) year of employment. (Must be enrolled in a GED Program prior to the end of probationary period and provide documentation to the HRD office for employee personal file.) Applicants over fifty (50) and older are exempt from this requirement.
- One (1) year of casino operations and customer service experience; an equivalent combination of education and experience may be considered.
- Must be willing and able to obtain Forklift Certification.
The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.
Department: Slots
This is a non-management position
This is a full time position
Closing Date: January 21, 2025
Transfer Date: January 21, 2025
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