Description
Vision: Wisconsin's first choice for casino entertainment.
Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values: Professionalism, Accountability, Respect, Integrity, Sincerity.
The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.
ONEIDA ENROLLED ONLY
SALARY: $15.45/Hr Plus Tips
After successful completion of the probationary period, employee will receive off probation increase.
Tips average an additional $3.00-$5.00 an hour.
Shift Differential:
Monday-Thursday (6pm to 6am) - $1.00 per hour worked
Friday 4pm to Saturday 4am - $3.00 per hour worked
Saturday (4am to 4pm) - $2.00 per hour worked
Saturday (4pm to 4am) - $3.00 per hour worked
Sunday 4am to Monday 6am - $2.00 per hour worked
Scheduling includes every other Friday - Sunday off.
POSITION SUMMARY:
Provide excellent guest services and work as part of a team to ensure that guests have a pleasant experience. Operate and perform cash transactions and ensure accurate sales to customers. Sell papers and electronics. Issue bingo cards to customers and maintains a log of bingo sales. Issue payouts for winning cards.
DUTIES AND RESPONSIBILITIES:
- Provide excellent customer service for all internal and external customers of the Bingo operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Oneida Casino. Provide solutions for customer concerns and continually focus on customer service as our top priority.
- Develop, maintain, and facilitate effective relationships, communications processes and activities with all Gaming personnel and all other internal and external customers. Ensure established procedures, and processes are utilized at all times, to ensure maximum understanding and coordination are in place. Attend department meetings to ensure effective communications take place.
- Inform supervisor of recommendations/ideas for improving all areas of this position to include ideas on improving customer service systems or activities.
- Ensure compliance with all regulatory requirements in all areas at all times. Adhere to established quality, service delivery, customer service, and customer demand expectations. Adhere to all audit, and legal regulations/laws and practices.
- Cash in/Cash out customers while maintaining cash/cash equivalents and making every exchange carefully and accurately.
- Provide guests with information about the types of games played, promotions offered and up sell bingo supplies.
- Inventory and reconcile supplies.
- Complete daily paperwork which includes all paymaster paperwork, count issued bank and revenues returned to verify the correct amounts and sign to attest the amounts.
- Comply with all Title 31 rules and regulations.
- Collect information from winners of large pay outs for the completion of the W2-G form.
STANDARD QUALIFICATIONS:
- Knowledge of bingo games and operations.
- Knowledge of modern office practices, procedures, and equipment.
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
- Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
- Knowledge of principles and practices of public relations and customer service.
- Skill in problem solving and sound decision-making.
- Skill in Bingo Operations and applicable laws, rules and regulations for Bingo operation.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
- Ability and knowledge of cash handling to include count money and supplies accurately to customers in a continuous fast paced environment.
- Ability to represent the organization in a professional manner, building respect and confidence.
- Ability to demonstrate outstanding guest service at all times.
- Ability to multitask job responsibilities.
- Ability to communicate, read, write clearly and concisely in English and apply mathematical skills.
- Ability to interpret a variety of instructions furnished in written and oral form.
- Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)
- Must be willing and able to obtain additional education and training.
- Must pass a pre-employment drug screening. Must adhere to the Tribe's Drug and Alcohol-Free Workplace Policy during the course of employment.
- Must pass a background security check with the Oneida Nation in order to meet the Employment Eligibility Requirements, Tribal/State Compact and/or Oneida Nation Gaming Ordinance as they pertain to the position. A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Nation's Gaming Division.
PHYSICAL REQUIRMENTS/WORK ENVIRONMENT:
- Frequently walk, sit, stand, each with hands and arms, talk and hear.
- Occasionally stoop, kneel, crouch, lift and/or move up to twenty-five (25) pounds.
- Irregular shifts, extended hours, evenings, holidays and/or weekend work is required.
- Work environment may NOT be smoke, noise or dust free.
MINIMUM QUALIFICATIONS:
- Must be eighteen (18) years of age or older.
- High School Diploma, GED Diploma, or HSED Certification is required within one (1) year of employment. Applicants aged fifty (50) and older are exempt from this requirement.
- Previous cash handling experience.
The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.
Department: Bingo
This is a non-management position
This is a full time position
Closing Date: 9/22/2025
Transfer Date: 9/22/2025
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