Description
Job ID: 498374
Exempt
Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
The Site Technician ensures safety while overseeing on-site installation standards set forth by the Company. This person is responsible for training customers on product installation guidelines, as well as monitoring the quality of products delivered to the site and the quality of the installation performed by the contractor. The Site Technician addresses customer feedback and coordinates response actions with inside production, sales, and engineering teams, ensuring the customers' needs are satisfied. Additional responsibilities may include post-installation inspections, customer installation training, and identifying opportunities for overall improvement.
Key Responsibilities
- Ensures all OI safety guidelines and protocols are followed
- Verifies that company documentation and guidelines are up to date and accurate
- Coordinates with insides sales, operations and engineering teams on any customer feedback
- Communicate with operations and engineering teams with feedback from site visits/installs, identifying product installation and improvement opportunities
- Assists with trade shows and customer education about product and install expectations and guidelines
- Prepares post-installation documentation and reports for internal and customer recording
- Evaluates and improves current install processes
- Leads pre-construction meetings ahead of product installation
- Assess damaged product on site and coordinates response and correction as needed
Qualifications
- 3+ years' experience in a manufacturing environment, sales, or engineering related role
- Bachelor degree in Engineering, Business or a related field
- Proficiency in basic business (Microsoft Office) software
- Experience in 6 Sigma, LEAN, 5S, or CI preferred
- Experience with customer facing roles preferred
Requirements
- Heavy travel required; must be willing to work in or travel to other locations as needed. Must be available as needed during non-traditional work hours.
- Knowledge and understanding of functional areas within the company. Strong interpersonal and organizational skills.
- Project management skills.
- High ethical and professional standards.
- Excellent interpersonal skills and exemplary oral/written communication skills.
- Strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus. Energetic, forward-thinking and creative individual with high ethical standards and ability to present themselves professionally.
- Ability to assess and interpret financial data.
- Must be able to work independently and with groups. Must be able to work under time constraints as needed.
- Ability to communicate with civic leaders and local, state, and national policy makers.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
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