Membership Relationship Coordinator Job Listing at NRECA in Arlington, VA (Job ID R2025-698)

Description

Job Description

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country.  NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence.  As a “best place to work” employer, we operate with integrity, transparency and a spirit of innovation.

Summary of Position:

Are you an energetic and motivated professional eager to advance your career? Join NRECA's dynamic Membership team! This role offers the opportunity to collaborate both within the Membership team and across the organization, supporting a variety of operational tasks and member engagement. You'll be responsible for direct outreach, creating meaningful interactions, and developing valuable information assets. By providing guidance and value through diverse materials, initiatives, programs, and communication channels, you'll play a key role in enhancing our members' experience. This is your chance to make a significant impact while growing professionally in a supportive and innovative environment.

NRECA is dedicated to the services we provide to our members.  Our Membership team is searching for a new, innovative team member who is adaptable, learning oriented and possess a range of problem solving, organization, and analytic skills. This role provides the opportunity to work with colleagues across all NRECA departments as well as with our member cooperatives.

Key Responsibilities: 

• Manages member dues process, including managing the delinquent membership dues recovery process, tracking payments, and communicating with members
• Supports the process for onboarding new memberships, including organizational research, managing historical files and database updates, managing administrative onboarding processes, and communicating with members.
• Manages member-facing projects, including annual Member Decal project and twice-yearly NRECA staff visit to co-ops. Coordinates and communicates with co-ops and NRECA staff, creates agendas, oversees program logistics, and closes out projects.
• Receives, reviews, and responds directly to member inquiries. Identifies inquiries that need to be escalated and routes to management or NRECA staff when appropriate.
• Develops subject matter expertise in departmental processes and identifies areas to improve processes, documentation, and/or reporting.
• Consistently enters and updates all aspects of membership data into CRM to ensure accuracy and integrity.

Required Qualifications and Skills:  

• Bachelor's degree in non-profit management, business, or related field required.
• 2 or more years of experience with association member outreach, membership data, or member engagement
• Strong problem solving and analytical skills
• Excellent written and verbal communication
• Self-starter with ability to work independently

Preferred Qualifications:

• Knowledge of netForum
• Knowledge of current membership association engagement
• Knowledge of project management and business analysis principles.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.