Telephone Operator/Receptionist Job Listing at NJM Insurance Group in Hammonton, NJ (Job ID R2007466)

Description

Here at NJM, we are seeking a Telephone Operator/Receptionist in our Hammonton office. The Telephone Operator/Receptionist is primarily responsible for answering inbound phone calls, providing general information and welcoming visitors. They handle incoming calls and transfer customers to the appropriate department or individual. This role also involves greeting visitors in the lobby and maintaining the reception area. This opportunity is hybrid and does require you to work 3 days in the office and 2 days at home.

Schedule:

Tuesday to Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM). This includes a 5% shift differential.

Job Responsibilities

• Answer and direct incoming calls promptly and professionally

• Greet walk-in lobby customers in a timely and professional manner.

• Perform general receptionist duties.    

• Demonstrate the knowledge and ability to ask pertinent questions which will allow calls to be directed to the appropriate party.

• Proficiently utilize training and computer resources to answer questions from internal and external customers.

• As business needs allow, learn, and perform additional administrative tasks which support the Call Center

Job Requirements

• Excellent customer service and communication skills

• General computer knowledge

• Prior switchboard and/or receptionist experience preferred.

• Ability to multi-task

• High School diploma or GED

Compensation: Salary is commensurate with experience and credentials.

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.