Product Repairer - Shop Job Listing at NFM in Omaha, NE (Job ID 19148)

Description

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why:  A FUN, stable work environment, with no layoffs in our history.  A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.

Pay Range: $18.77 - 22.80 hourly

Job Description: Your Piece of the Puzzle

Step into a hands-on role where your skills directly support NFM's success. As NFM's Product Repairer, you'll be responsible for inspecting, documenting, and repairing stock merchandise; making sure everything is in top condition. By handling most out-of-warranty repairs on campus and finding efficient solutions for warranty work, you'll help control costs and keep operations running smoothly. It's a chance to take ownership, solve problems, and make a visible impact every day.

Job Duties: A Day in the Life

• Monitor Order parts for stock, floor display and field service department. Order parts for factory shortages. Coordinate with A/E Customer Service staff in obtaining parts for customers
• Manage Determine the best course of action for warranty repair by considering the cost effectiveness of shipping abroad vs. local service, time needed, etc
• Assist Coordinate with serve for R/A's for merchandise with service issues
• Collaborate Call vendors to request parts required to make merchandise available for sale. Make non-warranty repairs when able

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that's what we love.

Qualifications: Can You Check These Boxes?

• High school diploma/G.E.D. preferred
• 2 years of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis
• Basic AC/DC Electronics knowledge gained through completion of Basic AC/DC circuitry coursework
• 6 months of appliance or electronics sales experience, or related experience
• Lift test required: ability to lift, push, pull required weights per established requirements for the department
• MS Office applications, Outlook, Word, Excel, etc
• Data entry skills per established department requirements
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn't limited to, motor vehicle record and criminal background check

Benefits: What's in It for You?

As a full-time member of our NFM Family, you will enjoy:
 

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)  
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)    
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year.  NFM's 401(k) also offers Berkshire Stock as an investment option

  Nebraska Furniture Mart is an Equal Opportunity Employer