P2, Customer Service Job Listing at Nextracker in Riyadh, Riyadh Province (Job ID NX-213)

Description

Job Description:

The Commissioning SERVICE teams goal is to facilitate a positive customer experience with NEXTracker after the sale. The Commissioning Technician ensures that NEXTrackers product and continuing support exceeds customer expectations and is of the highest quality possible, developing customer loyalty by optimizing the product to the customers needs and providing great technical support services.
NEXTracker places a high value on the safety and health of our employees. we are committed to providing a safe workplace for all employees. The number one priority is your personal safety while on the job. We ask that you do your part in maintaining a safe work environment by working safely, wearing required safety equipment, observing safety rules, and keeping our workplace neat and clean.  This position includes 3 main responsibilities: test and commissioning of on-site customer systems per the arranged schedule with the client, expertise in our technology and system configurations, management of local customer interphase for testing and corrective services.

• Test and commission NEXTracker tracker installations and provide training to onsite NEXTracker employees and partner companies
• Provide tracker controller expertise, supporting controller commissioning process and on-going maintenance.
• Provide technical support for NEXTracker customers, ensuring a best in class customer experience and providing product and systems expertise to maximize customer value.
• Manage controller commissioning process for customer acceptance of NEXTracker tracker installations for placement of warranty.
• Play a key role in third party qualification for O&M providers.
• Support product development, sales, and marketing as requested.
• Work closely with Remote Monitoring Team providing in the field repairs and documenting all issues.
• Assist as required in field testing of prototype and beta product lines.
• Support in the development of controller technical documentation for Commissioning and O&M, including revision control.
• Be an internal customer advocate within NEXTracker
• Strong problem solving and analytical ability
• Should possess experience in commissioning of solar trackers, and knowledge on renewable projects.
• Verbal and written working proficiency in English
• Development, Testing, Implementation and Maintenance/Modification of Control, Automation and IIoT Solutions.
• Effectively use dashboards, visualizations, and automation to creatively deliver data analytic insights
• Knowledge on python script added advantages

1 + year knowledge on Industrial Communication protocols such as Modbus RTU/TCP, Ethernet IP, cloud computing etc

BE graduate with 5-7 years of experience in preferred.
Should have strong experience in customer interaction.

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.