Description
The Market Executive Director has administrative responsibility and accountability for the planning and direction of clinical, financial, and operational activities of defined department (off campus emergency departments- OCED's). The incumbent designs, facilitates and directs the delivery of care and service to customers including patients, staff, physicians, family members and community representatives. The Market Executive Director is responsible for the interpretation and development of OCED patient care standards, provisions of quality health services, resource allocation and fiscal management. The Market Executive Director defines and monitors the standards of clinical practice, assures availability and appropriate utilization of needed human and material resources, supports collaboration within ancillary and patient services and among other divisions and disciplines for desired patient outcomes, provides positive timely customer service, and participates in efforts to achieve organizational goals and objectives. This position requires extensive internal and external contacts with all levels of staff, management, physicians, vendors, and other professional colleagues.
Basic Qualifications
- Bachelor's degree in Nursing or/related field required. Master's degree strongly preferred and/or in progress.
- Current license as a Registered Nurse in the State of Washington preferred. License in other healthcare specialty may be considered.
- 5+ years clinical experience and mastery of professional role/function.
- 5+ years progressive experience in leadership capacity.
KNOWLEDGE, SKILLS, & ABILITIES
- Knowledge of current theoretical approaches to the delivery of patient care.
- Knowledge of health care regulations (JACHO and DOH standards).
- Knowledge of management and health care trends.
- Knowledge of labor relations in a predominantly unionized setting.
- Knowledge of system policies and established confidentiality policies.
- Knowledge and skill in the use of personal computers and related systems and software
- Knowledge of continuous quality improvement principals and practices as well as knowledge of skill in the extraction, use and interpretation of data.
- Knowledge of the principles of information management in order to effectively analyze data and make decisions.
- Knowledge of finance and budgeting.
- Skill in employee management.
- Skill in time management.
- Skill in directing the work and activities of subordinates with the ability to effectively delegate.
- Skill in providing leadership and in the mentoring of subordinates.
- Ability to establish and maintain a cohesive work team.
- Ability to establish a climate to achieve optimal performance levels.
- Ability to understand MHS financial requirements.
- Ability to communicate effectively both verbally and in written communication.
- Ability to manage staff and reallocate resources as needed.
- Ability to delegate effectively.
- Ability to work independently and take initiative.
- Ability to deal effectively with constant change.
- Ability to follow organizational policy in human resource and just culture policies and protocols
- Ability to review, interpret and communicate relevant company policy updates
- Skill in process improvement/lean principles
Essential Job Functions
- Provides leadership and strategic direction for department.
- Partners with executive leadership in development and implementation of department strategic plans and objectives which are aligned with organizational mission, vision and objectives. Interprets department and organizational philosophy and objectives.
- Develops a staffing plan that assures the department has an adequate number and mix of staff to meet short- and long-term care, treatment and service needs of patients served.
- Provides guidance and assistance to the OCED and licensed hospital leaders as appropriate in all matters related to the delivery of patient care services to assure that quality standards are maintained and improved.
- Develops in collaboration with relevant staff and providers all policies and standards.
- Works collaboratively with marketing to publicize services and build community relations.
- Establishes and manages capital and operational budgets that support return on investment.
- Allocates or adjusts resources in accordance with priorities, volumes and demands, and in accordance with organizational goals and expectations.
- Demonstrates knowledge in project management and able to work collaboratively with PM team in development of new business units
- Defines quality patient care at department level by collaboration and participation across the organization
- Investigates, trends and resolves all complaints/patient grievances and uses chain of command as indicated
- Establish processes and policy that optimize patient outcomes and address bioethical, legal and patient safety issues
- Assures operational efficiency
- Serves as a liaison among the governing bodies, the providers, and staff
- Establishes and oversee performance improvement initiatives using benchmarks, trends and data to guide efficient use of resources and reach patient outcome goals
- Implements budgeting and accounting systems and fiscal controls
- Ensures oversight and compliance, and communicates with department staff, ancillary departments and the organization concerning department operations performance and key process indicators (KPI's)
- Develops and manages teams and individuals
- Provides leadership in planning for staff development, education, succession planning and advancements and encourages continuing education, learning and in-services for all staff
- Supervises staff providing direction and guidance and administers management functions within the provisions of MultiCare policies and standards and local, state, and federal regulations and standards
- Assures processes are in place to ensure staff qualifications are consistent with job responsibilities
- Establishes processes to assure timely and information employee performance evaluations
- Contributes to the success of the organization by meeting organizational competency expectations and core values (respect, kindness, excellence, collaboration, integrity and stewardship), continuously learning, and by performing other duties as needed or assigned
- Exhibits a high level of leadership experience and expertise in operations oversight, ensuring leader development and follow through
- Adheres to MHS Attendance and Punctuality Policy and Procedure standards. Maintains reliable attendance
- Participates in task force, performance improvement teams, licensed hospital committee's and leads groups as appropriate.
- Assists Risk and Patient Safety Officers in managing the performance improvement, risk management activities as appropriate
- Ensure the completion of required tracers and environment of care rounds and monitors trends to ensure compliance with DOH and Joint Commission experections
- Performs additional duties as assigned
Leadership Competencies
- Personal Competencies
- Integrity
- Accountability
- Self-Development
- Follow Through
- Delegation
- Interpersonal Competencies
- Communication
- Collaboration
- Fostering Teamwork
- Developing and mentoring others
- Organizational competencies
- Customer Focus
- Quality and Strategic Focus
- Financial and Operational Management
Other Job Functions
- Attend staff meetings or other company sponsored or mandated meetings as required
- Travel to all facility locations as required
- Perform additional duties as assigned
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