E-Service Consultant Job Listing at Mission Fed in San Diego, CA (Job ID 5022)

Description

Are you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of call center life? Do you put customer service above all else?

How does working with a great team where you will feel supported and appreciated sound?  Want to work somewhere you can really have an impact?  If this sounds interesting to you, below are a few more details. 

• Serves as the Mobile Banking / Online Banking Web Chat ITM & Online/Virtual New Account Opening specialist. Effectively monitors, troubleshoots, and responds to Bill Pay cases.  Accurately processes new account by web, Virtual & iPad applications.
• Delivers stellar written communication and prompt contact resolution to members submitting inquiries via the Membercare / online banking and Web Chat channels Serves as a trusted member advisor and advocate taking ownership of the request, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.
• Creates a positive and effortless member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.

Here is what we are looking for:

• Associate's Degree or equivalent is required. Two years of equivalent experience can substitute for every one year of education
• A minimum of 2 years financial institution, and customer service, technical support, or related experience is required. Sales and Contact Center experience preferred.

Software: Microsoft Office Suite and Internet.  Symitar for Windows is preferred. Must demonstrate technology troubleshooting skills for the Online/Mobile banking channels. Good knowledge of common devices used for online banking, including personal computers, smart phones, tablets and each device's native operating system. Good knowledge of browser versions.

Skills & Abilities: Must possess excellent verbal and written communication skills, strong decision-making and analytical skills. Strong interpersonal and relationship building skills are essential. Must have the ability to work in a high-paced and structured environment.

What we offer:

• Focus on service, not sales!
• You can't beat a role in sunny San Diego!
• Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what's happening in the business)
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match
• Full benefits package including medical, dental, vision, life insurance, etc.

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! 

Base Pay/Salary:

This position is paygrade 7N.

$23.00 - $27.00 an hour

The hourly rate range that we expect to pay for this position is $23.00 - $27.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.