AVP, Contact Center Job Listing at Mission Fed in San Diego, CA (Job ID 4113)

Description

Are you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of call center life? Do you put customer service above all else?

How does working with a great team where you will feel supported and appreciated sound?  Want to work somewhere you can really have an impact?  If this sounds interesting to you, below are a few more details. 

• Responsible for the administration, supervision, and daily operations of a multi-contact (phone, email & webchat), multi-skill inbound Contact Center committed to excellent member service and follow up.
• Ensures proper staffing levels, and timely call, email, and webchat responses.
• Fosters a” member needs” driven culture to enhance overall product relationships.
• Develops and executes strategies to help support and achieve the overall credit union and contact center goals. 
• Coaches, develops, mentors, and expands the expertise of the contact center supervisors and managers.
• Assists the Contact Center VP with developing and executing strategies to help support and achieve the overall credit union and contact center goals. 
• Contributes to organizational efforts in process improvement.

Here is what we are looking for:

• A minimum of 8 years or related work experience in the financial services industry with progressively responsible duties is required.
• Experience successfully supervising and managing call center staff for a minimum of 5 years.

What we offer:

• Focus on service, not sales!
• You can't beat a role in sunny San Diego!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match
• Full benefits package including medical, dental, vision, life insurance, etc.

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! 

Base Pay/Salary:

$110,000.00 - $150,000.00.

The salary wage range that we expect to pay for this position is $110,000.00 - $150, 000.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.