Description
Find your calling at Mercy! Our Care Management model is central to delivering high-quality, patient-centered care. We focus on seamless transitions, safe discharges, and collaborative care planning—always keeping patient well-being and healthcare excellence at the forefront.
As a Care Manager, you'll guide patients through their hospital journey—from admission to discharge. Working closely with physicians, nurses, and other healthcare professionals, you'll ensure every patient receives the right care at the right time. You'll also provide support for patients with complex or high-risk psychosocial needs, making a meaningful difference in their lives.
The Care Manager, as part of the Care Management team, facilitates the discharge planning process from admission to discharge in collaboration with the healthcare team. In addition, the Care Manager may intervene with patients who have complex or high-risk psychosocial needs as assigned. Performs duties and responsibilities in a manner consistent with the Mercy mission, values, and Service Standards. Position Details:
What You'll Do
Lead and coordinate discharge planning starting on day one.
Collaborate with a multidisciplinary team to ensure smooth patient transitions.
Support patients with complex needs through compassionate, strategic care.
Drive performance using best practices and data-informed decisions.
Uphold Mercy's mission, values, and Service Standards in every interaction.
Education:
Bachelor of Science in Nursing (BSN) required.
Licensure:
Current RN license in the state of employment required.
Experience:
2–3 years in an acute care hospital setting preferred.
Care Management or Utilization Management experience preferred.
Certifications:
BLS (CPR) required at hire or within 90 days.
Case Management certification preferred.
Skills & Knowledge:
Strong verbal and written communication skills.
Excellent assessment, time management, and critical thinking abilities.
Ability to interact effectively with individuals at all organizational levels.
Competence in age-specific care for neonatal, pediatric, adolescent, adult, and geriatric patients.
Knowledge of InterQual or Milliman Care Guidelines preferred.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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