Executive Director-Operations Job Listing at Mercy in Booneville, AR (Job ID JR2284352)

Description

Find your calling at Mercy! The Executive Director of Operations provides strategic and operational leadership for Mercy Fort Smith Community's four Critical Access Hospitals located in Booneville, Ozark, Paris, and Waldron. This role ensures operational excellence, financial stewardship, regulatory compliance, and alignment with the ministry's mission and values. The Executive Director oversees daily hospital operations, emergency department (ED) physician performance and scheduling, and collaborates with clinical, administrative, and medical staff leaders to drive performance across quality, safety, service, and financial outcomes. Position Details: Key Responsibilities:

Operational Leadership

• Provide executive oversight for all operational functions of four Critical Access Hospitals, ensuring consistent performance, access, and experience across all sites.

• Lead the development and execution of strategic initiatives aligned with regional and ministry goals.

• Partner with Hospitalist providers, Directors of Nursing/Administrators, clinical leadership, clinic leadership, community hospital president, chief operating officer, chief nursing officer, chief medical officer, chief financial officer, and clinical directors to improve operational efficiencies and clinical outcomes.

• Monitor key performance indicators including length of stay, throughput, capacity, labor expense, and quality metrics.

Emergency Department Oversight

• Directly oversee all Emergency Department (ED) operations across the Critical Access Hospitals, including staffing, physician scheduling, and performance management.

• Ensure consistent, high-quality emergency care coverage and effective coordination with hospital and clinic services.

• Collaborate with physician leadership and contracted ED groups to maintain equitable and efficient provider schedules, manage locum utilization, and ensure compliance with coverage agreements.

• Analyze ED throughput, transfer rates, patient satisfaction, and provider productivity to inform scheduling and resource allocation.

Financial & Resource Management

• Develop and manage operational budgets, capital requests, and resource utilization for assigned facilities.

• Identify opportunities to enhance financial performance through efficiency, cost reduction, and growth strategies.

• Ensure compliance with all CMS, state, and accreditation standards applicable to Critical Access Hospitals.

Leadership & Culture

• Lead, mentor, and develop local hospital operations leaders to build high-performing, mission-driven teams.

• Foster a culture of collaboration, accountability, and continuous improvement consistent with the organization's values and Five Dimensions of Excellence.

• Support physician and APP engagement and retention through transparent communication, data-driven feedback, and alignment with compensation and performance expectations.

Strategic & Community Alignment

• Serve as an advocate for community health needs, maintaining strong relationships with local leaders and governing boards.

• Partner with ministry and regional leadership to align hospital operations with population health, access, and strategic growth initiatives.

EEO/AA/Minorities/Females/Disabled/Veterans

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.