Case Representative (Remote, NWA) Fulltime-Days Job Listing at Mercy in Rogers, AR (Job ID 965067)

Description

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

Case Representative (Remote, NWA)

This remote position supports patients in the Northwest Arkansas (NWA) region by guiding them through the eligibility process for Arkansas Medicaid. The Case Representative is critical in ensuring timely and accurate application processing while maintaining compliance with state-specific Medicaid procedures.

• Application Oversight: Submitting and reviewing applications for Arkansas Medicaid submitted through AccessArkansas for completeness and accuracy.
• Documentation & Routing: Review EPIC notes and application details to determine next steps. Submit appropriate forms to the Arkansas Medicaid Portal.
• Case Management: Monitor and Manage assigned workqueues, ensuring timely follow-up on pending cases.
• Collaboration with screeners, analysts, and leadership to resolve application issues, request retro applications, and ensure all required Medicaid documentation is submitted.

This role requires prior experience with Arkansas Medicaid and a strong understanding of its application and documentation processes. Candidates must be self-motivated, detail-oriented, and comfortable working independently in a remote environment while supporting patients across the NWA region.

Qualifications:

• Qualifications

  • Required: Prior experience with Arkansas Medicaid, including familiarity with eligibility criteria, application workflows, and documentation standards.
  • Preferred: Experience using EPIC and state Medicaid portals. Strong organizational skills and attention to detail.

   

  This is a fully remote position supporting the NWA region. Candidates must be self-directed, tech-savvy, and capable of managing sensitive patient information with discretion and accuracy.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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