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Company: MedStar Medical Group
Location: Leonardtown, MD
Career Level: Entry Level
Industries: Not specified

Description

Responsible for providing secretarial support for all employees within an assigned nursing unit. Provides superior customer service to patients and visitors on a given unit.
Education

  • High School Diploma or GED required or
  • equivalent. required
Experience
  • Experience in medical clerical/medical receptionist position preferred or
  • Completion of nurse technician/medical assistant/medical clerical training preferred or
  • Equivalent hospital experience preferred
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Communicates clearly by using customer-focused principles. Receives, greets and directs patients, visitors and hospital personnel. Receives and distributes mail, flowers and various other items for patients on the unit.
  • Assists physicians and nursing staff with clerical needs as required. Assists Department Director, Clinical Coordinator and Charge Nurse as directed.
  • Answer call system and deliver message to appropriate staff member. Functions as a communication liaison during emergency situations, STAT requests/orders.
  • Requests/advises Bed Board/Patient Care Supervisor of all admissions/transfers/discharges/expiration. Faxes patient assignments and staffing information assignment to staffing office and ancillary departments.
  • Places calls to relay order for consult" to appropriate physician/clinician. Log call placed into "consult log" (unit specific log) and follow-up to insure that consult message is received and acted upon.
  • Maintains adequate quantity of supplies and equipment inventory. Orders,maintains,copies unit material as needed.
  • Initiates, assembles and maintains physical integrity of electronic and hardcopy of the patient's medical record. Faxes patient information to requested healthcare provider in accordance with HIPPA guidelines.
  • Performs specialized tasks specific to each department by maintaining the required skills.
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