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Company: MedStar Medical Group

Location: Chevy Chase, MD

Career Level: Entry Level

Industries: Not specified

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Description

General Summary of Position
We have a full-time, day shift opportunity at our Urgent Care in Chevy Chase. The System Navigator serves as the patients' point of contact for navigating the MedStar system and coordinating follow up care by setting up appointments based on referrals and orders provided by physicians.

Primary Duties and Responsibilities

Assists in coordinating patient care from an administrative perspective by scheduling diagnostic tests, follow-up visits, specialist visits, and procedures.

Coordinates follow-up care and responds promptly to the clinical team (Urgent Care Providers, Hospitalist / Attending Physicians, Transitional Care Nurses, etc) touch points across the Hospitals and other MedStar Health entities, including phone calls, emails, Medconnect pools, TEAMS channel/chats and all other forms of communication.

Acts as a Patient Relations Representative. If social barriers arise during follow-up, patients should be connected with appropriate support (e.g., Community Health Advocate, Transitional Care Nurses, Financial Advocate). Demonstrates behavior consistent with MedStar Health's mission, vision, goals, objectives, and patient care philosophy.

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Prepares monthly follow-up analytics reports per entities (All MedStar Health Hospitals -Inpatient, Observation, Emergency Medicine, and Urgent Care) as delegated by the Department leader.

Provides exceptional customer service by speaking to patients in a service-oriented, courteous, and professional manner. Supports Access Specialists and leadership as second-level front-line escalation for callers with complex issues or who request to speak with a supervisor.

Researches patient appointment options while considering factors such as insurance coverage, transportation, language barriers, and financial need. Updates medical charts, track referral coordination efforts, and provides patients with follow-up appointments.

Supports the needs of multiple patients at the same time. Works with providers and other clinical personnel to provide a seamless patient experience.

Coordinates with all levels of the team (Director, Manager, Supervisors, Clinical team, Team Coordinator, and Access Specialists) to identify the need to modify/update existing support materials or develop new tools.

Consistently demonstrates the ability to switch between departments, service lines, and sub-specialties. Displays the ability to assist each contact center leader team and service line as appropriate.

CUSTOM.PRIMARY.DUTIES.RESPONSIBILITIES.ADDENDUM

Minimum Qualifications
Education

High School Diploma or GED required.

Experience

2 years experience working in a medical office assisting in the coordination of patient care preferred.

Knowledge, Skills, and Abilities

Basic computer skills.
Familiarity with Microsoft Excel.
Excellent verbal and written communication and customer service skills.
Ability to maintain a work-pace appropriate to the workload within a flexible work schedule.
Ability to establish and maintain effective working relationships across the health system.
Ability to multitask and work with patients from a wide array of backgrounds.
Knowledge of medical terminology and anatomy.

This position has a hiring range of $20.57 - $36.27

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System Navigator Job Listing at MedStar Medical Group in Chevy Chase, MD (Job ID req50540)

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System Navigator Job Listing at MedStar Medical Group in Chevy Chase, MD (Job ID req50540)

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