Patient Service Team Coordinator MHUC Job Listing at MedStar Medical Group in Baltimore, MD (Job ID req50378)

Description

General Summary of Position
MedStar Health Urgent Care is committed to providing world-class, compassionate care to every patient, every time, at every touch point during the experience. All associates are accountable for their role in meeting patient experience standards. Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice or department. Coordinates patient scheduling, registration, and managing patient overflow. Oversees daily functions of assigned administrative staff, management of office supplies, customer service and service recovery, and daily operations workflow. Where applicable, may be responsible for assisting in supervising call center staff.

Primary Duties and Responsibilities
Part Time / 24 hours a week / 2 (12 ) Hour shifts a week

Minimum Qualifications
Education

• Bachelor's degree in health care admin or related field preferred
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 3-4 years in a health care setting, including experience in an ambulatory care medical office environment with extensive use of computerized schedules and electronic records required and
• . Working knowledge of IDX/GE centricity business systems preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge, Skills, and Abilities

• Excellent interpersonal communication, customer service skills, and good telephone etiquette. Requires effective oral and written communication skills. Must possess the ability to perform in a high-pressure environment, to organize and prioritize work, to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.
• Knowledge medical terminology, ICD 9-CM and CPT coding; knowledge of policies, procedures, and rules/regulations of insurance companies; and a demonstrated ability to operate multi-line telephone system.
• Demonstrated computer skills including the use of electronic medical records, scheduling systems and standard health care systems.
• Is well-versed in the insurances and has a strong understanding of Medical Assistance, Managed Care and Medicare.
• Must have demonstrated ability to organize and lead administrative office associates and processes effectively.

This position has a hiring range of $20.57 - $36.27