Description
General Summary of Position
The MedStar Critical Transport Communications Specialist serves as a key expert and resource in the coordination and execution of emergency and non-emergency patient transports. This role ensures efficient communication and operational oversight by managing transport logistics, dispatching helicopters and ambulances, and maintaining real-time tracking using Geographic Information Systems (GIS). Specialist handles requests for various transport modes, determines appropriate solutions based on patient needs, and ensures accurate documentation across multiple systems. This role also collaborates with healthcare providers, emergency services, and law enforcement to facilitate safe, timely, and effective transport operations, maintaining exceptional customer service and prioritizing crew and patient safety. In addition to core transport functions, the Specialist monitors Communication Center operations, resolves conflicts, and escalates issues as needed. This role oversees equipment functionality, performs quality assurance checks, and implements emergency response protocols during crises, including disaster communications and crash responses. Participates in ongoing education and continuous improvement efforts ensures that the Specialist remains highly skilled and capable of supporting MedSTAR's mission in critical patient care.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- High School Diploma or GED required
- On-the-Job Training Specialized and/or advanced clerical, technical or other vocational training in emergency medicine/communications acquired during 1 - 2 years of additional job-related training required
Experience
- One year of of dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health or related setting or an equivalent combination of relevant education and/or experience required or
- 1-2 years Previous experience in an EMS, critical care transport, or air medical transport communications canter. preferred
Licenses and Certifications
- EMT - Emergency Medical Tech within 1-1/2 Yrs required or
- NREMT - National Registry of Emergency Medical Technicians-Paramedic within 1-1/2 Yrs required or
- RN - Registered Nurse - State Licensure and/or Compact State Licensure within 1-1/2 Yrs required and
- Certif Flight Comm from IAMTCS - CFC CFC from CommLINK also acceptable within 1-1/2 Yrs required
Knowledge, Skills, and Abilities
- Requires proficiency in key boarding (>60 words/minute preferred).
- Job requires extensive keyboarding, hand writing and use of telephone equipment.
- Ability to remain calm and prioritize tasks appropriately under stressful conditions.
This position has a hiring range of $26.08 - $39.37
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